IT Service Management; ITSM) Platform Developer​/Administrator

Position: IT Service Management (ITSM) Platform Developer/Administrator
#LI-AM1 #LI-HybridCBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

Minimum Qualifications College Degree or equivalent6 years related experience

Expert technical knowledge

Knowledge of industry regulations

Ability to lead and coordinate the team activities of others

Ability to formulate, document and recommend new policies and procedures

Able to work in and lead a team Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally

Ability to travel as required by business and on-call availability

We are seeking an ITSM Platform Developer / Administrator to serve as a key technical resource within IT Operations. This role is responsible for designing, configuring, and continuously improving our Fresh service ITSM platform to enable scalable, ITIL-aligned service management.

This role will expand into IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management (CMDB), helping establish foundational capabilities across each area. The ideal candidate combines strong technical expertise in automation, integration, and platform engineering with the ability to support and optimize day-to-day platform operations.

Essential Functions and Primary DutiesIT Service Management:
Own the design, configuration, and continuous improvement of the Fresh service platform

Design and implement end-to-end service catalog solutions, including forms, workflows, approvals, routing, and automated fulfillment

Develop and maintain integrations using APIs, webhooks, and middleware to extend platform capabilities

Evaluate, test, and implement new platform features, modules, and enhancements

Establish platform standards, including workflow design, naming conventions, and data governance practices

Build automation solutions to reduce manual effort and improve service delivery efficiency

Document configurations, workflows, and integrations to support knowledge transfer and long-term sustainabilityIT Asset Management:

Design and deploy Device
42 integration for automated asset discovery and infrastructure visibility

Design and implement ITAM capabilities within Fresh service, including hardware and software asset tracking, lifecycle workflows, and procurement integration

Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and disposition

Develop asset reporting, reconciliation processes, and automated discovery synchronizationIT Operations Management:

Design and implement ITOM capabilities, including discovery, event management, and orchestration

Integrate monitoring and alerting tools to enable centralized event management, alert correlation, and noise reduction

Develop automation runbooks and workflows to streamline operational tasks and incident response

Build service health dashboards and operational views for critical business services

Define event classification and routing logic to improve response times and operational efficienc

Configure Management Database:

Define and implement the CMDB data model, including CI classes, attributes, and relationship mapping

Build and maintain configuration records for critical infrastructure, applications, and services

Establish data quality controls, validation rules, and governance practices to ensure CMDB accuracy

Develop service mapping capabilities to support impact analysis for Change and Major Incident Management Partner with technical teams to align CMDB structure with real-world service architecture

Preferred Qualifications 8+ years of…