IT Help Desk Lead - Service Delivery Champion
Listed on 2026-10-11
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IT/Tech
HelpDesk/Support, IT Support, IT Project Manager, Systems Administrator
Brilliant® is seeking a Help Desk Lead/Manager in Cleveland, OH to oversee daily IT support operations onsite and act as the senior escalation point for end-user issues. The role partners with stakeholders and vendors to ensure top-tier technology service across the organization.
You will mentor staff, develop processes, and drive continuous improvement in incident resolution, onboarding, and technology rollout initiatives.
The following opportunity is for a IT Help Desk Lead
- Service Delivery Champion with Brilliant®.
The position is based in Cleveland, OH, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 115..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the IT Help Desk Lead
- Service Delivery Champion role in the description above.
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