Lead Site Reliability Engineer

The Lead Site Reliability Engineer role is responsible for optimizing the organization's IT products, services, systems, and digital products. The incumbent works to develop customized solutions to automate the administration, monitoring, and operation of business‑critical applications and services, supervises tests for resiliency, redundancy, and failover to ensure uptime, and troubleshoots potential issues to ensure that IT products, services, systems, and digital products are running efficiently and effectively.

In addition, the role is responsible for leading the design and implementation of scalable and reliable application and service solutions that can run across multiple environments and technologies. The incumbent fosters a culture of collaboration between cross‑functional departments, including development teams, infrastructure teams, and support organizations, to enhance and improve system operability and provide training and knowledge transfer to team members.

The role is also responsible for implementing leading practices and emerging technologies that will drive additional efficiencies across the IT organization. The role is also responsible for overseeing project planning, cost analysis, and vendor comparisons when assessing potential solutions and implementing technology and operational improvements.

The Lead Site Reliability Engineer role is responsible for optimizing the organization’s IT products, services, systems, and digital products. The incumbent works to develop customized solutions to automate the administration, monitoring, and operation of business‑critical applications and services, supervises tests for resiliency, redundancy, and failover to ensure uptime, and troubleshoots potential issues to ensure that IT products, services, systems, and digital products are running efficiently and effectively.

In addition, the role is responsible for leading the design and implementation of scalable and reliable application and service solutions that can run across multiple environments and technologies. The incumbent fosters a culture of collaboration between cross‑functional departments, including development teams, infrastructure teams, and support organizations, to enhance and improve system operability and provide training and knowledge transfer to team members.

The role is also responsible for implementing leading practices and emerging technologies that will drive additional efficiencies across the IT organization. The role is also responsible for overseeing project planning, cost analysis, and vendor comparisons when assessing potential solutions and implementing technology and operational improvements.

WHAT THE ROLE WILL DO:

• Optimize IT products, services, systems, and digital products by proactively analyzing application, service, and operational health metrics to identify potential inefficiencies and thereby ensuring improvements in performance, availability, and reliability.
• Develop customized solutions to automate the deployment, administration, monitoring, and operation of applications and services and train other team members on the use of automation tools.
• Develop a formal process for continuously reviewing and monitoring system SLIs, SLOs, SLAs, and OKRs and build optimization plans to address areas of improvement.
• Foster a culture of collaboration between cross‑functional teams to ensure improvement in IT products, services, systems, and digital products.
• Optimize the use of applications, services, integrations, observability tools, infrastructure components, and load‑balancing technologies by tracking performance, identifying potential issues, and ensuring optimal operation.
• Lead efforts to continuously improve application…