IT M&P Lead: SOPs & Training
Listed on 2026-10-16
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IT/Tech
IT Business Analyst, AI Business & Operations
Sherwin-Williams is seeking a Senior IT Methods & Procedures Analyst to define, document, train, measure, and continuously improve IT support processes to ensure consistent, high‑quality service delivery. The role develops SOPs, knowledge articles, training programs, quality scorecards, and operational metrics while partnering with Service Desk, support teams, and leadership.
Based in Cleveland, this position focuses on the operational playbook, process adoption, data quality, and KPI governance
We are looking to fill the IT M&P Lead: SOPs & Training position at Sherwin-Williams in Cleveland, OH, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Cleveland, OH, United States.
This opportunity is part of our work in Finance, IT & Technology.
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