IT Support and Network Technician

Description

We are seeking a dedicated and skilled IT Support and Network Technician to join our dynamic technology team. This role offers an excellent opportunity to contribute to maintaining and enhancing our IT infrastructure, ensuring seamless operations across the organization. The ideal candidate will possess strong technical expertise, problem-solving skills, and a customer-focused approach to support our internal users and network systems.

Benefits effective day one, paid vacation, free on-site health clinic, on-site fitness center, and 401(k) with matching.

Mayfran International is located in Mayfield, Ohio

Who We Are at Mayfran Internationa
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Mayfran International is the world’s leading provider of material handling, coolant filtration, chip processing and recycling systems, with a focus on engineering and innovation. The Mayfran name has been synonymous with quality throughout our history. Our products are designed for the most challenging applications in aerospace, automotive, energy, medical, heavy equipment and other specialized industries. Our recycling solutions include equipment for metal scrap management, aluminum scrap separation, chip handling and more.

We are also well known for our lifetime commitment to service and genuine aftermarket parts replacement guarantee. Customers know that working with Mayfran is about more than a product, it’s a relationship and an investment. As a part of the Tsubaki Group—a global leader in motion control products for over 100 years,we’re committed to advancing the art of moving. Mayfran is committed to staying one step ahead, helping you succeed in ever-changing industries and an evolving marketplace.

Employees at Mayfran are part of a team and work in a positive environment that is geared toward helping everyone succeed. We value each team member for the skills they provide, their hard work and dedication. We treat every team member with warmth and respect and embrace their differences, cultures, customs and beliefs.

Mayfran strives to achieve sustainable growth by committing to corporate social responsibilities while recognizing its duty to contribute to society with ethical, sustainable business practices. We are tackling a variety of issues to promote sustainability in the short, medium and long terms. We prioritize material issues and set strict sustainability targets at the corporate level to ensure that our commitment to corporate sustainability does not waver.

Summary: Serve as the company’s first point of contact for help desk support by diagnosing and resolving end-user technology issues. The position also assists with network administration, systems support, cybersecurity, and infrastructure projects to help maintain reliable technology operations across the organization.

• Serve as the first line help desk contact for employees by receiving, documenting, prioritizing, and resolving Tier 1 hardware, software, networking, and application issues. Escalate complex or unresolved issues to the appropriate IT team member or service provider and communicate status updates to affected users.
• Configure and deploy desktops, laptops, mobile devices, printers, and peripherals.
• Assist users with Microsoft 365 applications and collaboration tools and create and maintain end-user documentation and knowledge base articles.
• Support administration of Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, One Drive, and Microsoft Entra .
• Assist with account provisioning, licensing, access management, shared mailboxes, distribution groups, and Microsoft security and compliance initiatives.
• Support Windows Server environments and…