IT Support Specialist

The IT Support Specialist provides hands-on technical support to students, faculty, and staff to ensure the reliable operation of campus technology systems and services. The position includes work at both the Cleveland and Fairlawn campus locations. Experience supporting educational environments, LMS platforms (e.g., Moodle), device imaging and deployment, printers, and basic networking (Wi-Fi, switches, access points) is highly desirable. The role requires proficiency with Windows operating systems, Office 365 administration, learning management platforms such as Moodle, and foundational networking skills, including Wi-Fi troubleshooting and basic support of routers, switches, and access points.

Familiarity with printer management, camera systems, and basic IT infrastructure is preferred. The position requires strong problem-solving abilities, clear and professional communication, and the capacity to work independently or collaboratively while upholding strict confidentiality and privacy standards.

• Diagnose and resolve a wide range of hardware, software, and connectivity issues.
• Supports daily technology needs, resolves system issues, and contributes to a reliable, student-centered learning environment.
• Maintain, repair, and upgrade computer systems, laptops, printers, and related peripherals.
• Handle Wi‑Fi connectivity issues and troubleshoot campus camera systems.
• Manage requests and deployment of new laptops for incoming staff and faculty.
• Configure and set up laptops for new staff and faculty, including onboarding support.
• Oversee daily library printing operations (10:30 AM - 12:30 PM), including troubleshooting printers, replacing toner, and ordering supplies.
• Import Moodle shells for the Veterinary Department at the start of each block.
• Oversee laptop carts, ensuring devices are organized, fully charged, and ready for use (with assistance from DFI for distribution).
• Maintain, repair, and upgrade IT networking, including, but not limited to routers, switches, firewalls, and access points.

• Set up Moodle passwords for all incoming students.
• Provide Moodle troubleshooting support, including password resets.
• Develop Orientation training resources for students for Moodle navigation and usage
• Develop Orientation training resources for students for Campus Portal setup.
• Develop Orientation training resources for students for email configuration.
• Develop Orientation training resources for students for Microsoft Office tools and best practices.

• Respond to technical support requests from staff, faculty, and students promptly and professionally.
• Troubleshoot laptop, desktop, and software issues.
• Provide training and guidance on technology usage, security, and best practices.
• Document recurring issues and propose long-term solutions.
• Manage and promote the use of ticketing system.

• Support educational and administrative applications (e.g., Office 365, Moodle, student information systems).
• Ensure software tools remain up-to-date and fully functional.

• Develop professional development (self-development and professional growth) plan.
• Provide support documentation that demonstrates the professional development plan has been executed.
• Attend departmental/committee meetings and participate in professional development and compliance training activities.

• Professional Communication.
• Detail‑Oriented and Organized.
• Critical Thinking and Problem Solving.
• Ethical Conduct.
• Confidentiality and Discretion.
• Independent and Collaborative Work.

This position does not have direct supervisory responsibilities and collaborates with the…