Site Reliability Engineer; SRE

Job Category: IT Infrastructure Engineering

This is a hybrid role based out of the Brooklyn, OH or Dublin, OH office, with the expectation to work onsite on designated in‑office days each week.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self‑funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Join Medical Mutual's growing Epic Payer Platform (EPP) team and play a key role in supporting and enhancing the infrastructure behind a critical enterprise platform. The Epic Payer Platform is a modern healthcare interoperability platform that supports secure, bidirectional exchange of eligibility and clinical information between Medical Mutual and participating provider organizations. This position focuses on ensuring system reliability, performance, and operational excellence through Windows Server administration, Power Shell automation, IIS support, and infrastructure engineering best practices.

You'll have the opportunity to contribute to a strategic technology initiative while expanding your expertise through Epic platform training and hands‑on experience.

• Support Epic Payer Platform infrastructure, deployments, and ongoing maintenance.
• Monitor and support production applications and services.
• Administer and support Windows Server environments.
• Manage and troubleshoot IIS-hosted applications.
• Develop and utilize Power Shell automation and scripting solutions.
• Support virtualization and on-premises infrastructure environments.
• Coordinate with teams responsible for application packaging, deployment, and configuration.
• Participate in an on‑call rotation and provide production support as needed.

• Experience administering and supporting Windows Server environments (2022 preferred, 2019 acceptable)
• Strong Power Shell scripting and automation experience
• Experience administering and troubleshooting Microsoft IIS
• Experience supporting production applications
• Experience with virtualization technologies (VMware discussed)
• Experience working in on‑premises infrastructure environments

Assists in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on‑call support). Assists with implementation of new technologies to replace legacy systems and processes.

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day‑to‑day maintenance and operations of Medical Mutual’s systems.
• Supports production as part of a 24x7 on‑call rotation.
• Utilizes automation to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual’s systems.
• Performs other duties as assigned.

• Bachelor’s degree in Computer Science or a related technical field or an equivalent combination of education and experience
• 2+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems
• Experience analyzing and troubleshooting systems

• Exposure to CI/CD (Azure Dev Ops, Git Lab, Jenkins, etc.), Infrastructure as Code and other modern IT practices
• Exposure to automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.)
• Exposure to containerization (Kubernetes, Docker,…