DSM Production Print

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Konica Minolta currently has an exciting opportunity for a DSM Production Print!

The primary function of the Production Print Specialist is to support DSM’s in their territories on the Color and BandW Production Print products as well as manage assigned dealerships and Direct Branches within an assigned territory. The successful candidate will have the ability to effectively communicate across all levels within an organization and possess the knowledge and skills sets to evaluate, troubleshoot and resolve technical issues while supporting the Territory DSM.

• Must become fully trained on all Production Print Color and Monochrome products as well as industrial print products or other wide format products
• Must have a good understanding of Networking and other network-connected related devices and industrial print products. (Fiery, Creo, etc.)
• Work closely with Primary DSM’s to assist in support of the Production Print Color and BandW products through troubleshooting and technical seminars with DSM’s and Dealer technicians
• Work closely with internal technical and engineering staff to define, communicate and resolve potential issues and initiate Engineering escalations via ESS team as needed
• Assist in the development of assigned Dealer base while assessing the knowledge level of the technical staff
• Assess and make recommendations for organizational improvements, staffing and training needs to best support Konica Minolta products
• Submit reports on Dealer visitation as well as technical information of Konica Minolta product as it relates to performance in the field
• Applicant will be service trained on all products and be able to effectively troubleshoot and repair problem equipment
• Must work closely with sales counterparts to communicate Dealer information and needs

• Must have excellent communication skills
• Knowledge of Service Management software
• The ability to resolve both technical and customer relations issues
• The insight to assist the Dealer Principal/Service Manager in assessing the managerial and technical abilities of the service staff
• Advise on implementation of appropriate development activities
• Present findings to Dealer or Branch Management as needed
• A current and through knowledge of all Konica Minolta products
• Understand, communicate, present and support all Konica Minolta programs and policies
• Color Care Training preferred
• Desire to continually learn while maintaining industry certifications
• This position requires extensive travel throughout the entire West Region (approximately 80%)

• Minimum of 6 years of color and mono product print experience
• A+, N+, CDIA, MCP, MCSE certifications preferred
• G7 certification preferred
• Fiery and Creo certification preferred

This posting reflects an existing vacancy that we are actively recruiting for.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing.…