Senior It Project Manager

Description We are seeking a Project Manager to join our CRM team. This role will report to the CRM Lead and will be responsible for managing our custom, in-house built CRM system. The successful candidate will oversee a range of projects, from ongoing maintenance and small enhancements to large-scale modernization initiatives. This position involves working in a hybrid environment that blends agile and traditional waterfall project management methodologies.

ResponsibilitiesManage the full lifecycle of projects related to our custom CRM platform, including small enhancements, ongoing maintenance, and major feature overhauls.
Lead larger, traditional waterfall projects focused on modernizing legacy applications.
Coordinate extensively with internal and external teams, including QA, Release Management, the Sales Excellence team (our business stakeholders), and various other IT teams like Data Engineering.
Manage project timelines, resources, and dependencies to ensure milestones are met.
Facilitate communication between the development team and business stakeholders to ensure project requirements are understood and delivered.
Help guide the team's adoption of agile practices, including sprint planning and daily scrums.

Key InitiativesCRM Customization: A large ongoing project to adapt the CRM to support new types of users, such as our designer account executives who have unique workflows.
AI Integration:
Integrate the 'Ask Henry' AI assistant into the CRM platform to enhance user capabilities.
Legacy System Modernization:
Oversee projects to update and modernize older applications built on legacy tech stacks.

Skills sales, project delivery, agile, it project management, waterfall methodology, sdlc methodologies, stakeholder management

Additional

Skills & Qualifications Seeking a Senior IT Project Manager to lead a strategic CRM modernization initiative within the Paint Stores Group (PSG). This individual will be responsible for driving project execution across business and technology teams, managing stakeholder relationships, coordinating dependencies, and ensuring successful delivery of key modernization efforts.

The ideal candidate is a strong communicator and organizer who can confidently work with leadership, business stakeholders, architects, developers, and QA teams to drive decisions and keep projects moving forward.

Top Responsibilities Lead the planning and execution of CRM modernization initiatives.

Coordinate cross-functional teams, including business stakeholders, architects, developers, QA, and product teams.

Drive project timelines, milestones, risks, dependencies, and deliverables.

Facilitate stakeholder discussions and help drive decisions to remove roadblocks.

Communicate project status, risks, and outcomes to leadership.

Ensure alignment across business and technology teams throughout the project lifecycle.

Manage project governance, meetings, action items, and follow-up activities.

Support Agile software delivery processes and release planning.

Nice to Haves:

-Project Orchestration & Delivery-Retail or sales technology experience.

-Customer-facing application experience.

-Digital transformation initiatives.

-Experience working within large enterprise organizations.

Experience Level Expert Level Job Type & Location This is a Contract position based out of Cleveland, OH.Pay and Benefits The pay range for this position is $60.00 - $75.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract position based out of Cleveland, OH.Final date to receive applications

This position is anticipated to close on Oct 30, 2026.Workplace Type This is a fully…