CIAM Product Manager - Capabilities & Intelligence

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary The Client Identity and Access Management (CIAM) Product Manager – Capabilities & Intelligence will lead the execution of Key Bank’s CIAM strategy through ownership of the capabilities, intelligence services, and fraud-detection tools that support authentication across client channels.

This role is responsible for maximizing the effectiveness of Key Bank’s authentication intelligence ecosystem by serving as the product owner and subject matter expert for CIAM capabilities including device intelligence, behavioral analytics, session monitoring, fraud telemetry, and authentication intelligence tooling.

The individual will partner closely with Fraud, Security, Data & Analytics, Technology, and channel-aligned Product Managers to continuously improve fraud detection effectiveness, reduce unnecessary authentication friction, and deliver data-driven insights that inform CIAM roadmap decisions.

This role serves as the bridge between authentication, fraud, and analytics by translating evolving attack patterns and intelligence signals into actionable authentication controls and measurable business outcomes.

Key Responsibilities Execute the CIAM Program & Standards
· Execute the CIAM program and standards through the implementation and optimization of authentication intelligence capabilities.
· Support annual review and attestation of CIAM capabilities as required to maintain compliance with the CIAM program and standard.
· Ensure CIAM capabilities remain aligned with enterprise fraud, security, risk, and client-experience objectives.

Own Authentication Intelligence & Fraud-Detection Capabilities
· Serve as product owner and subject matter expert for device intelligence, behavioral analytics, session monitoring, fraud telemetry, and risk-based authentication controls.
· Develop and maintain the capability roadmap for CIAM tools and supporting services.
· Identify and prioritize opportunities to improve fraud detection, authentication confidence, and client experience.
· Define clear business outcomes, requirements, and acceptance criteria for new or enhanced capabilities.

Own CIAM Tool Effectiveness & Optimization
· Serve as the primary subject matter expert for CIAM intelligence platforms, including Lexis Nexis, Memcyco, NuDetect during transition, and future fraud and intelligence capabilities.
· Lead tuning and optimization of detection models, risk policies, signal utilization, and decisioning thresholds.
· Measure and improve detection coverage while reducing false positives and unnecessary client friction.
· Establish an ongoing operating rhythm for platform health, policy review, tuning, testing, and performance validation.

Partner with Fraud & Security Teams
· Analyze account takeover, phishing, impersonation, social engineering, and emerging fraud trends.
· Partner with Fraud Operations, Fraud Strategy, Cyber Defense, and Security teams to understand attack patterns and control effectiveness.
· Translate fraud intelligence into detection policies, authentication controls, enhanced signal use, and orchestration recommendations.
· Support post-event analysis to determine whether relevant signals were available, whether policies performed as intended, and where control gaps remain.

Authentication Metrics, Reporting & Insights
· Partner with CIAM leadership to define and maintain authentication performance metrics that measure security effectiveness, client friction, adoption, reliability, and operational performance.
· Work with Data & Analytics, Technology, and platform teams to establish data requirements, collection methods, reporting pipelines, and consumable dashboards.
· Analyze trends and generate actionable insights regarding fraud outcomes,…