Digital Support Technician

We're thunder::tech. Here, we make brands boom. What does that mean? We empower midsize brands to grow by delivering expertly crafted, fully integrated marketing solutions that blend creativity and technology.

We don’t silo our areas of expertise. We combine advertising, communications, digital marketing, web infrastructure, visual design, multimedia and branding expertise to build holistic strategies to serve our clients across the globe.

Our team of talented creators, developers, writers and artists come together to craft innovative solutions that resonate with your customers and generate real growth, both online and offline. Any brand can be seen. We make your brand heard.

We're thunder::tech. Here, we make brands boom. What does that mean? We empower midsize brands to grow by delivering expertly crafted, fully integrated marketing solutions that blend creativity and technology.

We don’t silo our areas of expertise. We combine advertising, communications, digital marketing, web infrastructure, visual design, multimedia and branding expertise to build holistic strategies to serve our clients across the globe.

Our team of talented creators, developers, writers and artists come together to craft innovative solutions that resonate with your customers and generate real growth, both online and offline. Any brand can be seen. We make your brand heard.

But what really sets us apart? We’re relentless in our pursuit of quality in everything we do for our clients. We dig in, understand your goals and work as a team to make them happen. We bring together diverse talents and perspectives to craft bold solutions that push your business farther. We’re in it for the long haul, driven by a shared vision for success and partnerships that never settle for mediocrity.

And it starts with hiring good humans. People who are dedicated, curious and bold—people who care about doing great work and aren’t afraid to push boundaries. We thrive on collaboration with each other and our clients, bringing together the best minds to solve complex problems and drive your brand forward.

The Digital Support Technician 1 plays a hands-on role in maintaining and supporting the agency’s infrastructure, websites and applications. This role blends IT support and web development, offering the opportunity to troubleshoot systems, enhance digital experiences and collaborate across teams to keep operations running smoothly. It’s ideal for a technically curious problem-solver who enjoys working across a variety of platforms and technologies.

The Digital Support Technician will be a part of the thunder::tech Development Department. The Development Department is responsible for day-to-day project production and is composed of four teams: application development, front-end development, digital support and systems operations (sysops). The Digital Support Technician will work closely with the Development, Client Services and Sys Ops teams to support internal systems and client websites and will report to the Senior Director of Development.

Location
:
Cleveland-Akron area with the ability to be in the office two days per week (Tuesday and Wednesday).

IT Infrastructure & System Administration

• Assist in the administration, configuration and maintenance of servers, networks and cloud infrastructure.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Implement and maintain security measures to protect agency systems and client data.
• Stay up to date on industry best practices and proactively address potential vulnerabilities.

Technical Support & Troubleshooting

• Provide…