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Advanced IT Analyst: AI-Driven ITSM & ServiceNow

Job in Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: Federal Reserve Bank of Cleveland
Full Time position
Listed on 2026-11-05
Job specializations:
  • IT/Tech
    IT Business Analyst, AI Business & Operations
Salary/Wage Range or Industry Benchmark: 73000 - 139000 USD Yearly USD 73000.00 139000.00 YEAR
Job Description & How to Apply Below

The Federal Reserve Bank of Cleveland is seeking an Advanced IT Analyst within the Infrastructure, Platforms & Operations group. The role focuses on IT service management, AI-enabled processes, and data-driven improvement of IT delivery.

You will gather the voice of the customer, apply ITSM-aligned AI technologies, and lead automation initiatives while advising senior management on best practices and new enhancements.

As a Advanced IT Analyst: AI-Driven ITSM & Service Now, you will play an important part at Federal Reserve Bank of Cleveland in Cleveland, OH, United States.

Join us at Federal Reserve Bank of Cleveland as our next Advanced IT Analyst: AI-Driven ITSM & Service Now in Cleveland, OH, United States.

We are currently recruiting a Advanced IT Analyst: AI-Driven ITSM & Service Now for our team in Cleveland, OH, United States.

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