Printer Technician

Seeking a Docu Care Associate to support a Xerox-managed print services environment at a corporate location in downtown Cleveland, Ohio. This individual will serve as the primary onsite resource responsible for maintaining device uptime, managing supplies, monitoring fleet performance, and providing exceptional customer support.

This is a highly independent role supporting a large nationwide fleet of approximately 1,000 devices. The ideal candidate will have prior experience troubleshooting printers and copiers, managing service requests, and working directly with customers in a professional environment. Approximately 75% of the position will be computer-based, requiring strong technical and organizational skills.

• Provide first-level support for Xerox multifunction printers, copiers, and office equipment
• Troubleshoot common device issues, including paper jams, toner replacement, feed wheel replacement, and basic operational concerns
• Restore devices to working order whenever possible before escalating to technicians
• Monitor and manage a nationwide print fleet of approximately 1,000 devices
• Ensure printers and multifunction devices remain online and communicating properly
• Manage meter readings, device status reporting, and service request activity
• Coordinate and elevate maintenance issues with Xerox service technicians and support teams
• Maintain toner, supplies, and inventory levels to ensure uninterrupted operations
• Utilize fleet management and reporting tools to monitor equipment performance
• Serve as the primary client-facing representative and point of contact for print-related support
• Document activities, service updates, and fleet performance metrics accurately

• Previous experience supporting printers, copiers, multifunction devices, or managed print environments
• Strong troubleshooting and problem-solving skills
• Intermediate to advanced computer skills
• Ability to work independently with minimal supervision
• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• High School Diploma or equivalent

• Xerox Docu Care experience
• Managed Print Services (MPS) experience
• Experience supporting large printer fleets
• Familiarity with service ticketing and fleet monitoring platforms
• Inventory and supply management experience
• Basic networking knowledge, including printer connectivity and network troubleshooting
• Experience with Microsoft Office applications, particularly Excel

• Printer/Copier Troubleshooting
• Managed Print Services (MPS)
• Customer Service
• Fleet Monitoring & Device Management
• Computer Proficiency
• Service Escalation
• Inventory Management
• Problem Solving

The ideal candidate has experience supporting office printing environments and is comfortable serving as the sole onsite representative for a client account. Candidates with backgrounds in Xerox Docu Care, Managed Print Services, Office Equipment Support, Desktop Support, or Copier/Printer Technician roles will be especially successful in this position.

• Prior experience supporting printers, copiers, or multifunction devices preferred.
• Strong computer skills with the ability to navigate multiple systems and reporting tools (75% of job will be on computer)
• Ability to work independently and manage priorities with minimal supervision.
• Excellent customer service and communication skills.
• Experience with inventory management, service tickets, and issue escalation.
• Strong organizational and problem-solving abilities.
• Basic networking and printer connectivity knowledge is a plus.
• Proficiency with Microsoft Office (Outlook, Excel, Word) preferred.
• Professional, client-facing demeanor with a strong sense of ownership and accountability

• High visibility & ownership You'll be the sole onsite resource for a major national account, trusted to manage and support a fleet of approximately 1,000 devices.
• Autonomy Work independently and take ownership of day-to-day operations, troubleshooting, vendor coordination, and client support.
• Technology-focused environment Gain exposure to fleet management tools, device monitoring platforms, service operations, and workplace technology support.
• Client-facing impact Serve as a key partner, directly influencing end-user experience and operational efficiency.
• Skill development Build experience in managed print services, technical support, inventory management, reporting, and service…