Docucare Associate

Seeking a Docu Care Associate to support a Xerox-managed print services environment at the Sherwin-Williams corporate location in downtown Cleveland, Ohio. This individual will serve as the primary onsite resource responsible for maintaining device uptime, managing supplies, monitoring fleet performance, and providing exceptional customer support.

This is a highly independent role supporting a large nationwide fleet of approximately 1,000 devices. The ideal candidate will have prior experience troubleshooting printers and copiers, managing service requests, and working directly with customers in a professional environment. Approximately 75% of the position will be computer-based, requiring strong technical and organizational skills.

• Provide first-level support for Xerox multifunction printers, copiers, and office equipment
• Troubleshoot common device issues, including paper jams, toner replacement, feed wheel replacement, and basic operational concerns
• Restore devices to working order whenever possible before escalating to technicians
• Monitor and manage a nationwide print fleet of approximately 1,000 devices
• Ensure printers and multifunction devices remain online and communicating properly
• Manage meter readings, device status reporting, and service request activity
• Coordinate and elevate maintenance issues with Xerox service technicians and support teams
• Maintain toner, supplies, and inventory levels to ensure uninterrupted operations
• Utilize fleet management and reporting tools to monitor equipment performance
• Serve as the primary client-facing representative and point of contact for print-related support
• Document activities, service updates, and fleet performance metrics accurately

• Previous experience supporting printers, copiers, multifunction devices, or managed print environments
• Strong troubleshooting and problem-solving skills
• Intermediate to advanced computer skills
• Ability to work independently with minimal supervision
• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• High School Diploma or equivalent

• Xerox Docu Care experience
• Managed Print Services (MPS) experience
• Experience supporting large printer fleets
• Familiarity with service ticketing and fleet monitoring platforms
• Inventory and supply management experience
• Basic networking knowledge, including printer connectivity and network troubleshooting
• Experience with Microsoft Office applications, particularly Excel

The ideal candidate has experience supporting office printing environments and is comfortable serving as the sole onsite representative for a client account. Candidates with backgrounds in Xerox Docu Care, Managed Print Services, Office Equipment Support, Desktop Support, or Copier/Printer Technician roles will be especially successful in this position.

• High visibility & ownership You'll be the sole onsite resource for a major national account, trusted to manage and support a fleet of approximately 1,000 devices.
• Long term opportunity working for a National Printing IT Services Company
• Autonomy Work independently and take ownership of day-to-day operations, troubleshooting, vendor coordination, and client support.
• Technology-focused environment Gain exposure to fleet management tools, device monitoring platforms, service operations, and workplace technology support.
• Client-facing impact Serve as a key partner to Sherwin-Williams, directly influencing end-user experience and operational efficiency.
• Skill development Build experience in managed print services, technical support, inventory management, reporting, and service delivery.
• Stable schedule Consistent Monday-Friday daytime hours with no travel requirements. Opportunity for full-time employment following contract.
• Growth opportunity Great fit for candidates looking to expand their careers in Digital Workplace Services, Managed Print Services, or IT support operations.

Networking knowledge, Xerox Print Experience, Basic Understanding IP Addresses, Network Printing, Fleet Management Software Experience, Inventory and Supply Chain Coordination, Reporting Data, Technical Support, Help Desk Support

Intermediate Level

This is a Contract position based out of Cleveland, OH.

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many…