Assistant Vice President, Digital Strategy

The Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing the Fourth District perspectives. As part of the nation’s central bank, we are a team of mission-driven professionals who are committed to serving with excellence.

Our core values are:
Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change.

For twenty-seven years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Follow us on Linked In, Twitter, Instagram, and our You Tube channel – Cleveland Fed

The Assistant Vice President, Digital Strategy, will lead a team of digital experts, responsible for designing and implementing a cohesive digital strategy that advances external communications goals for the Bank. This role is responsible for crafting the vision for digital asset growth, managing execution, and ensuring alignment across the organization. The AVP will translate communications and user needs into clear requirements, prioritize the team’s work, negotiate timelines and resources with technology partners, and make sure releases meet Bank standards, while ensuring an agile and accountable mindset for their team.

Define and lead an enterprise-wide digital strategy grounded in the Cleveland Fed’s external communications priorities. Create unified standards for digital content, user experience, web governance, and digital brand presence. Lead a multi-disciplinary Digital Strategy team composed of web strategists, UX researchers, digital content specialists, and digital product owners. Oversee teams doing UX research, design, and digital experience strategy across public-facing sites and tools.

Ensure all digital experiences are user-centered, data-informed, and accessible. Lead enterprise web strategy including information architecture, navigation coherence, and content lifecycle management. Partner closely with colleagues within external communications, as well as external engagement, research, IT, and executive office to ensure all digital assets present a consistent voice. Align Digital Strategy team with external communication priorities and goals to ensure consistency and strategic amplification of key messages.

Oversee digital platforms critical to institutional engagement (web CMS, analytics tools, etc.) working within CIO delivery model. Lead digital and web projects through technical teams outside of one’s direct reporting line, including partnering on requirements, prioritization, and release planning. Use analytics and UX metrics to drive continuous improvement and track impact. Establish digital governance processes to align work across teams.

Build digital capabilities aligned with future needs: automation, accessibility, and modern UX patterns.

Deep expertise in digital strategy, UX leadership, web ecosystem management, and digital communications. Proven ability to lead digital teams. Strong judgment, prioritization skills, and ability to synthesize insights. Demonstrated experience managing enterprise digital transformation or digital governance iliarity with Federal Reserve communications is preferred.

Bachelor's degree 7+ years of related work experience (experience requirement may vary based on business need)

The expected starting salary range for the Assistant Vice President is…