Production Audio Visual Technician

POSITION OBJECTIVE

Under limited supervision, ensure the smooth functioning of technical operations at the Case Western Reserve University Maltz Performing Arts Center. Provide operational, technical and pedagogical support for the divisions other operations including technology enhanced classrooms and meeting rooms, video conferencing, lecture capture, streaming media production, general video production and various information technology related tasks in running rehearsals for university and outside groups, coordinating the work of vendors, contractors, and external organizations that support the space, and managing live productions, leading the day‑of delivery for all performances, speakers, and events at the center.

• Implement stage set up and tear down of all systems, including furniture, lighting, audio, video, and other technical elements. Perform intermediate‑level service functions as needed to maintain full operational status of technology. This includes evaluation of issues escalated from remote support personnel, replacing audiovisual equipment, conducting signal flow analysis, testing cables, testing audiovisual systems, documenting system changes, repairing classroom technology hardware.
  
  Apply configuration updates and control file updates to audiovisual systems. (30%)
• Act as the performance technician for all events. Liaise with the production manager to ensure that all technical and performance elements are appropriate. Control audio, video, and lighting systems and performs other duties as assigned by the production manager. Orient and facilitate unfamiliar individuals with the use of the space. (30%)
• Document technical troubleshooting procedures and resolutions for support issues using the incident management tool. Work closely with student employees and outside contractors to ensure the timely delivery of requisite facilities for multiple back‑to‑back events. Identify and pursue the most efficient use of resources. Clearly and articulately explain complicated tasks and sequences of events to large groups of individuals. Facilitate rehearsals in the space, communicates client needs to requisite parties, and ensures functionality of all systems.
  
  Quickly understand and address problems that could hinder operations. (20%)
• Maintain accurate inventory and maintenance of all equipment for audio, video, and lighting. Responsible for pulling, setting, usage, and storage of all equipment. Maintain signal infrastructure for audio and video systems and initiate troubleshooting and repairs under the direction of production manager. (20%)
• Supervise 5 to 10 student employees who perform a myriad of jobs and tasks at the venue. Oversee their scheduling, set daily and weekly expectations, audit, and ensure that work has been completed, lead their development in technical theater competency and ability. (10%)

• Assist the production manager in managing all relationships with outside vendors and contractors. Direct the day‑to‑day work of all external individuals in the space. (4%)
• Perform installation duties during audiovisual upgrade projects. This includes installing and decommissioning equipment and components. (3%)
• Serve as A/V subject matter expert. (2%)
• Perform other duties as assigned. (1%)

Department:
Daily contact with supervisor regarding project status, daily operations, operational and audio‑visual services issues, advise supervisor(s) of existing problems or situations which affect (or could affect) the daily operations of the center. Daily contact with other center staff regarding project assignments, providing and obtaining technical assistance, service coordination.
University:
Frequent contact with university administration, faculty, and staff to discuss and coordinate upcoming needs for audio‑visual services. Occasional contact with [U]Tech staff regarding daily operations, assignments, operational issues.
External:
Contact with technical contacts, clients, and service providers to coordinate satellite downlinks, video conferences, and other distance learning events. Contact with external contractors providing supplemental or outsourced…