Customer Engagement Specialist

The Customer Engagement Specialist is responsible for managing Transportation Management business processes to ensure that Ryder's solutions are meeting customer requirements. The position will require both customer and carrier interfacing and capable of representing Ryder in customer meetings.

• Interact with clients in resolving problems and coordinating implementations.
• Process and distribute weekly and monthly customer metrics and develop customer performance reports.
• Responsible to measure the transportation networks cost and service performance as well as analyze, implement, and develop improvement initiatives.
• Coordinate with various groups to insure customer satisfaction
• Responsible for preparation in support of client quarterly and monthly account reviews.
• Evaluate, quantify and present opportunities for continuous improvement at assigned accounts.

• Performs other duties as assigned.

• Strong verbal and written communication skills
• Strong planning and organizational skills
• Demonstrates analytical skills
• Demonstrates customer service skills
• Develops and delivers effective presentations
• Detail oriented and customer focus
• Knowledge of various modes of transportation
• Knowledge to use Microsoft Excel (Vlookup, formulas, pivot tables)

• College degree/Technical Certification in in Business, Logistics, Transportation. A combination of other education and experiences will be considered.
• Required Bachelor's Degree in Business, Logistics, Transportation,
• Preferred 2 years or more in industry related experience required,
• Required 2 years or more in experience in custom and flow of freight as well as Transportation Management,
• Required Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters Beginner,
• #FB #INDexempt #LI-RF

Transportation

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation ranges for the position are below:

• Pay Type:
  
  Salaried
• Minimum Pay Range: 60k
• Maximum Pay Range: 70k

For all Full-time positions only:
Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Ryder will only communicate with an applicant directly from a [] email address and will never conduct an interview online through a chat type forum, messaging app (such as Whats App or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal…