VP of Account Management

VP of Account Management

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About Axuall

Axuall is a leading workforce intelligence company transforming healthcare operations through real-time clinician data from 19,000+ sources. Built in collaboration with major healthcare systems, Axuall addresses critical workforce challenges, including 78% physician burnout, 46% planning career changes, and personnel shortages ranking as the #1 concern for CEOs. Our platform reduces clinician onboarding time by 77% while enabling data‑driven workforce decisions that improve patient care and operational efficiency.

About

the Role

We are seeking a strategic business leader to build and lead our Account Management function as VP of Account Management. This role owns the complete post‑implementation customer lifecycle, driving retention, expansion, and executive‑level relationships across our enterprise healthcare portfolio. This is a primary leadership role requiring someone who can operate credibly at the C‑suite level while building a high‑performing team. You’ll personally own strategic accounts while scaling Account Management, establishing the operating model, playbooks, and metrics that enable predictable growth.

What

Success Looks Like

Enterprise customers renew at high rates, expand their investment through documented ROI, adopt Axuall’s suite of products through cross‑selling, and serve as vocal advocates, all driven by a team you’ve built, equipped, and coached to excellence.

What You’ll Do Build and Maintain Executive Relationships

• Own C‑suite relationships at strategic accounts, positioning Axuall as a strategic partner in workforce transformation
• Conduct quarterly executive business reviews demonstrating ROI, business outcomes, and strategic value alignment
• Secure executive sponsorship at enterprise accounts and lead commercial negotiations for renewals and expansions
• Serve as the primary escalation point for strategic customer issues requiring executive‑level intervention

Drive Revenue Growth and Retention

• Own expansion revenue targets through upsell and cross‑sell motions within the existing customer base
• Build and manage an expansion pipeline with appropriate coverage and forecasting discipline
• Lead renewal strategy for portfolio, ensuring high gross and net revenue retention
• Personally close strategic expansion opportunities while coaching the team on their deals

Demonstrate and Communicate Customer Value

• Develop ROI measurement framework in partnership with Finance to quantify customer business impact
• Produce executive‑ready case studies and success stories showcasing quantified business outcomes
• Lead value realization conversations with customer executives, translating product capabilities into business results
• Build and manage a customer advocacy program, including references, speaking opportunities, and advisory boards

Lead and Scale the Account Management Team

• Build the Account Management function from current state to a scaled coverage model with clear structure and growth plan
• Establish an account segmentation strategy with appropriate coverage ratios and service models
• Develop playbooks, processes, and operating rhythms that enable the team to execute consistently at scale
• Implement a management system tied to retention and growth metrics
• Define team compensation structure aligned to company and customer success objectives
• Drive a culture of accountability with clear goals, transparent metrics, and regular performance calibrations

Enable Cross‑Functional Success

• Partner with Sales, Client Services, Product, and Support to ensure a seamless customer experience
• Establish clear handoff criteria and escalation protocols between teams
• Champion strategic customer feedback to the Product organization, focusing on executive‑level business requirements
• Build early warning systems for at‑risk accounts and lead mitigation strategies

What You’ll Bring Required Experience

• 12+ years in enterprise B2B SaaS account management, customer success, and/or strategic account leadership
• 5+ years leading, building, and developing a team responsible for retention, expansion, and cross‑selling
• Healthcare technology/SaaS experience…