Department Administrator, University Parking

Department Administrator, University Parking

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Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $23.68 per hour, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Working under limited supervision, the Parking and Transportation Operations Administrator will play a key role in supporting the Director of Parking and Transportation Operations in managing the university's approximately 7,000 parking spaces, including 6 parking structures, 20 shuttles approaching $10 million in annual revenue and/or budgets. This role requires a proactive, organized, and strategic administrator to oversee daily operations, manage reporting, ensure compliance with policies, and maintain high levels of customer satisfaction for extensive parking infrastructure and shuttle systems.

The Administrator will be responsible for operational coordination, budget monitoring, policy implementation, and assisting with the management of large teams, all while fostering a customer-centered, efficient, and collaborative environment.

• Lead the development and execution of operational strategies for parking and transportation services, ensuring alignment with university-wide initiatives. Collaborate closely with the Director to translate strategic goals into action plans that enhance service delivery across parking garages, surface lots, and shuttle services. Oversee daily operations to maintain seamless traffic flow, effective enforcement, and optimal use of parking systems and resources. Monitor maintenance schedules and ensure the infrastructure remains in excellent condition.
  
  (20%)
• Provide strategic input into fee structures and financial planning to promote long-term sustainability of the parking program. (15%)
• Develop, implement, and enforce policies governing parking operations, revenue control, citation issuance, and transportation logistics. Work with the Director to review and refine procedures based on audits, customer feedback, and industry best practices. Ensure full compliance with university standards and regulatory requirements and contribute to continuous improvement efforts through policy updates and enforcement strategies. (10%)
• Provide administrative leadership to various teams including parking enforcement personnel, shuttle drivers, and maintenance staff. Supervise training programs, performance evaluations, and workforce planning to ensure team members are equipped to deliver exceptional service. Foster a collaborative environment that values integrity and professional growth. (10%)
• Direct the planning and execution of parking logistics for major campus events, including performances at venues such as the Maltz Performing Arts Center and Severance Hall. Serve as the primary decision-maker for event-related transportation operations, overseeing staffing, signage, traffic control, and space allocation to ensure smooth and efficient event support. (15%)
• Serve as a senior liaison to students, faculty, staff, and external partners, managing inquiries and resolving escalated issues promptly. Monitor feedback trends and lead initiatives to enhance service quality and responsiveness. Maintain high standards of customer service and ensure that all interactions reflect the university's commitment to excellence. (10%)
• Conduct operational audits to evaluate facility functionality, equipment maintenance, and parking system utilization. Prepare audit reports and implement improvements based on findings. Monitor key performance indicators and service benchmarks to drive continuous improvement and ensure compliance with university policies and regulatory standards. (10%)
• Represent the Director in meetings and strategic planning sessions with university departments, contractors, and city officials. Lead cross-functional initiatives and partnerships that support the advancement of parking and transportation services. Communicate effectively with internal and external stakeholders to promote collaboration and strategic alignment. (10%)

Perform other duties as assigned. (