Director Operations

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• * 401(k) retirement plan with company match
• * Company paid life insurance
• * Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

* Benefits may vary by position so ask your recruiter for details.

The purpose of the Director of Operations I role is to manage all revenue-generating and operations activities of approximately six restaurants and staff support functions within the location, ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned General Manager(s) and staff accountable. The DO-I is responsible for building a successful relationship with the Landlord, Unions, DBE/Joint Venture Partners, and other stakeholders.

The DO-I uses broad discretion and judgment to make great leadership decisions.

• Ensures all GMs and staff recognize the importance of preparing each restaurant for next-day opening, holding GMs accountable for executing all closing and opening checklist/requirements
• Facilitates the development and implementation of the annual budget, financial forecasts, and other business goals and leads unit management to ensure budgeted sales and profit goals are achieved
• Develops, maintains, and fosters the growth of landlord, brand, and DBE partner relationships

• Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the zone. Promotes HMSHost as an employer of choice within the local community
• Authorizes hiring, firing, advancement, promotion or any other status change of location associates
• Responsible for scheduling managers to ensure the branch has a leader-decision maker on-site during all hours of operations, and that all restaurants have a person-in-charge on-site during all operating hours.
• Holds GMs accountable for on-boarding and off-boarding of all restaurant associates, including all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes. Ultimate accountability for ensuring the collection of terminated employee badges, communicating terminations to HR
• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives; accepts, understands, adopts, trains and champions all Employee Engagement behaviors
• Supports company recognition initiatives and develops and implements plans that will motivate and recognize restaurant staff for their contributions and performance, including using Shout-Out tools and materials
• Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants
• Reads and understands financial and operational data and reports to monitor progress towards zone goals and assigns associates to meet those objectives
• Regularly meets and collaborates with the VPO/RDO about issues, decisions, people, and strategy, communicates leadership’s vision and goals to branch leadership
• Engages with Ops Controller and regional leadership on financial decisions and enacting needed controls. Makes purchasing decisions for repairs, maintenance and supplies. Is aware of Loss prevention concerns and escalates those concerns to LP personnel

• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
• Ensures restaurants receive goods, process invoices, contact vendors for supply chain issues/product availability
• Ensures GMs and staff are proficient in company used tools like MIV, Crunch Time, Kronos and other programs as utilized by the company
• Monitor/maintain…