Director of IT Field Engineering

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:

Director of IT Field Engineering
Direct-hire, full-time employment
Cleveland, Ohio + travel


*** Must have experience leading multiple teams simultaneously ***

Company

• 25 days of PTO + paid holidays

• Medical, dental, vision insurance

• 401k with company matching

• Solid leadership with core values

• Established reputation, major growth

• Laid-back culture with open door policy

• High visibility, make a difference

• Employe recognition and awards

• Employee assistance program

• Discounted child care

Position

• Lead multiple teams

• Ensure optimal support experience

• Improve business processes

• Challenge the status quo

• Propose innovative solutions

• Oversee operations of field engineering support

• Vehicle travel to sites in Ohio on short notice (50%-80%)

• Overnight travel outside Ohio multiple times each month (20%)

• Develop policies, procedures, KPIs, and manage performance

• Optimize the efficiencies of the teams and department

• Build partnerships with vendors and hold them accountable

• Ensure solutions meet requirements for security, portability, and performance

• Meet business timelines, establish and measure required SLAs

• Work with third-party solution providers, each fulfilling a portion of the overall service delivery

• Lead, coach, and mentor managers and employees

• Foster a culture of service excellence, accountability, and continuous improvement

• Oversee performance management, professional development, and succession planning

• Serve as the escalation point for complex incidents

• Develop partner evaluation criteria and scorecards

• Ensure vendors deliver consistent, high-quality solutions

• Ensure expectations are exceeded

Required

• Organized

• Attention to detail

• Customer relationships

• Currently in a Director-level role

• 50-80% vehicle travel to sites in Ohio

• 20% overnight travel (NC, FL, CO, WA, etc)

• Self-motivated and collaborative team player

• Optimistic, innovative, independent thinker

• Ability to analyze and optimize processes

• Multitasker with ability to prioritize

• Results oriented and goal driven

• Adapts easily to change

Next step

• Email your resume to Sean.

Sean Zetts

Riverside Recruiting
Sr. Recruiter & President

Sean.