Intervention and Diversion Manager

Intervention and Diversion Manager

Title:

Intervention and Diversion Manager Salary Grade: 17 Division/Department:
Court Administration/Probation Services Salary: $75,105.21

The Intervention and Diversion Manager directly supervises staff within the Early Intervention and Diversion Center (EIDC). The Intervention and Diversion Manager will plan, direct, assess, monitor, and coordinate work activities of assigned EIDC staff. The Intervention and Diversion Manager will promote staff development and support the mission of the EIDC. The Intervention and Diversion Manager will resolve inter/intra departmental issues to fulfill the daily operations of the EIDC.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements.

Plans, directs, assesses, manages, and coordinates the work activities of professional and clerical staff in the Early Intervention and Diversion Center (EIDC).

Manages the assignment of all cases and ensures proper closing of each case type.

Provides individual and unit supervision, coaching, and training to staff on a regular basis regarding intervention development, resource identification, service linkage, and coordination of diversion-related planning.

Promotes staff development and support of the mission of the EIDC. Develops, implements, and conducts on the job training for staff related to EIDC.

Coordinates activities and resolves inter/intra departmental issues to fulfill the daily operations of the EIDC.

Reviews, discusses, assesses, and approves intervention recommendations provided by staff and approves staff documentation to ensure accuracy and professionalism.

Reviews data reports provided by the Programming, Training, and Quality Assurance (PTQA) unit and assists with quality assurance and data clean up to ensure accurate data reporting. Monitors the status of all case assignments.

Develops and maintains professional rapport with collaborating agencies such as Cuyahoga County Prosecutor's Office, Children and Family Services, court-contracted vendors, Community Diversion Programs, etc.

Assists in designing and implementing training programs to promote and enhance skills and competency development for internal and external partners, including onboarding programming for professional staff.

Interacts with immediate supervisors, department administrators, courtroom staff, and outside agency professionals.

Engages in continued professional development.

Participates in presentations to court staff and outside agencies regarding EIDC operations, processes, and data.

Conducts performance evaluations, provides insight, and participates in discipline, dismissal, and hiring processes, and is responsible for editing timecards in Kronos for assigned staff.

Performs other duties as assigned.

Has supervisory accountability for other employees, volunteers, and/or interns. Plans, directs, and coordinates activities for a work unit. Duties may include scheduling and assigning of work, training in all facets of work, quality assurance, and decisions impacting the pay, status, and tenure of others. Conducts performance evaluations. Provides input on and participates in discipline, dismissal, and hiring processes. Responsible for reviewing timecards in Kronos for assigned staff.

Manages logistics, curriculum, and required data for the program to ensure effectiveness.

Standard office equipment and office technology such as copy machines, personal computers and telephones.

All court-related information regarding diversion information, hearings, etc. that the employee may come in contact with by working in the facility and confidential information that employee comes into contact with while working with clients.

This position is subject to varying and unpredictable situations; may handle emergency or crisis situations; is subject to many interruptions; may handle multiple calls and inquiries simultaneously; and may occasionally handle absentee replacement on short notice. May interact and/or assist in situations with the public that are highly emotionally charged.

Position may be required to infrequently travel and visit with clients and family members and have varying working conditions outside of the courthouse. Contact involves occasional exposure to physical injury, illness, or hazards as a continuous part of the position. May…