Director of Facilities Operations

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $65,779 and $83,210, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck.

University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

• excellent healthcare
• retirement plans
• tuition assistance
• paid time off
• winter recess

The Director of Facilities Operations serves as the College of Arts and Sciences senior operational leader, overseeing the performance, prioritization, and strategic management of facilities services delivered by multiple providers. The director ensures that facilities services effectively support the academic, research, and administrative mission of the College of Arts and Sciences by overseeing service delivery, setting operational priorities, enhancing customer experience, managing resources, planning college‑specific facilities, and coordinating with Campus Planning and Facilities Management.

The director provides strong leadership and stewardship over a portfolio of 34 buildings that house about 250 faculty, 100 contingent special faculty, and 100 staff across 21 departments.

• Facilities operational leadership: serve as the primary liaison between college departments and Case Western Reserve University facilities service providers, resolving escalated issues and advocating for operational priorities that support the college's strategic mission. Partner with department chairs, faculty, and administrative leaders to identify facilities needs supporting instruction, research, recruitment, retention, and academic growth. Establish service expectations for facilities support within the college and monitor performance of university service providers to ensure responsiveness to academic and research needs.
  
  Recommend and prioritize maintenance, renovation, and capital needs on behalf of the college, balancing competing academic, research, and administrative requirements. Monitor the performance of facilities service providers and collaborate with Campus Planning and Facilities Management to address service gaps and operational concerns. Serve as the primary college contact, coordinating with Campus Planning and Facilities Management to manage maintenance activities, renovation projects, occupancy planning, and move management after project completion.
  
  Coordinate faculty office assignments and, when necessary, draft spatial layouts for upcoming faculty/staff hires, laboratory growth, and grant applications. Develop and oversee a routine inspection program for all college buildings to establish and maintain maintenance standards. Exercise stewardship in planning and business administration to ensure that physical assets, including unique and historic offices, classroom buildings, performance facilities, scientific research facilities, and laboratories are in working order.
  
  Collaborate with Environmental Health and Safety to ensure policy compliance and adherence to federal, state, and local regulations. In collaboration with the Assistant Dean of Strategic Initiatives, Finance and Administration, conduct facility condition assessments and develop strategies to address deferred maintenance in line with the college's Strategic Plan.

(35%)

• Workforce leadership and organizational management: supervise the team, including the Assistant Director of Facilities Operations and the Facilities Service and Communications Coordinator, in collaboration with Campus Planning and Facilities Management to proactively assist faculty and staff in achieving programmatic and academic objectives. Responsible for hiring, performance management, disciplinary action, professional development, succession planning, and workforce deployment for the college Facilities Operations team.
  
  Establish departmental goals, performance metrics, staffing plans, employee development strategies, and operational service standards. (25%)
• Operational budget management: account for the development, administration, forecasting, and reporting of all facilities operations expenditures. In collaboration with the Associate Dean for Strategic Initiatives, Finance and Administration, and relevant central administration…