Operations Manager

$50,000–$55,000/year + Performance-Based Bonuses + Benefits

Come lead one of Cleveland's most unique businesses.

Taps & Tails | Cleveland, Ohio

$50,000–$55,000/year + Performance-Based Bonuses + Benefits

Come lead one of Cleveland's most unique businesses.

Taps & Tails is Cleveland's first and only dog park bar, combining hospitality, an indoor/outdoor dog park, award-winning doggy daycare and boarding, events, and an incredible community of dog lovers—all under one roof.

We're looking for an experienced Operations Manager who can turn our vision and standards into an exceptional experience for our team, our customers, and their dogs.

This is a hands-on leadership role for someone who loves people, enjoys solving problems, takes pride in building strong teams, and knows how to turn plans into consistent day-to-day execution.

Pet-industry experience is not required. We can teach you the dog-care side of our business. We're looking for someone who already knows how to lead people, manage a fast-paced operation, and deliver an exceptional guest experience.

• Recruit, train, coach, and develop team members
• Set clear expectations and provide consistent feedback
• Lead staff huddles and communicate daily priorities
• Address performance and attendance concerns professionally
• Build a positive, accountable, and team-oriented culture
• Be a visible, approachable leader employees can rely on
• Ensure the right people are in the right places to operate safely and successfully

• Oversee day-to-day operations across our bar, dog park, daycare, and boarding services
• Coordinate priorities across multiple areas of the business
• Ensure opening, closing, cleaning, safety, and operational procedures are consistently followed
• Troubleshoot challenges and make sound decisions in real time
• Identify gaps in execution and take action to correct them
• Implement and reinforce SOPs, systems, and operational standards
• Turn ownership's priorities and plans into consistent execution across the team

• Create an environment where both people and their dogs feel welcomed and valued
• Support the team in delivering friendly, attentive service
• Handle customer concerns professionally and confidently
• Monitor the guest experience and identify opportunities for improvement
• Help strengthen customer loyalty and retention
• Help execute events, promotions, and special guest experiences

• Manage scheduling and maintain appropriate labor levels
• Monitor labor and operational performance
• Assist with inventory, ordering, and cost controls
• Track key operational and business metrics
• Work with ownership to execute initiatives focused on revenue, efficiency, staffing, and customer retention
• Help successfully roll out new services, events, programs, and operational initiatives

You may be a great fit if you:

• Have previous management experience in hospitality, restaurants, retail, entertainment, service businesses, or multi-department operations
• Have experience leading, coaching, and developing employees
• Are comfortable making day-to-day decisions and taking ownership of execution
• Stay calm and organized in a fast-paced environment
• Notice when standards aren't being met and take action to get things back on track
• Can take a goal or directive, build an actionable plan, and follow it through to completion
• Are comfortable having difficult conversations when necessary
• Communicate clearly and professionally with employees and customers
• Balance high standards with a supportive leadership style
• Are organized, detail-oriented, and dependable
• Genuinely enjoy hospitality and creating great customer experiences
• Are comfortable working a schedule that…