Floating General Manager

Description

Lead with Heart. Manage with Purpose. Make a Real Impact.

Massage Envy is looking for a driven, people-focused Floating General Manager to lead in our West Cleveland, OH Region. If you’re passionate about wellness, love developing high-performing teams, and thrive in a results-driven environment, this is the opportunity for you.

Our Floating General Manager role serves as a development and training pathway to a permanent General Manager position. During this period, we focus on identifying the best fit between each leader’s strengths and the needs of an individual location, with the ultimate goal of transitioning them into a dedicated General Manager role overseeing an assigned location.

• Be a Wellness Leader
  :
  Make a meaningful difference in the lives of both your team and your clients every day.
• Drive Your Career Forward
  :
  Access leadership training, development resources, and promotion opportunities.
• People-First Culture
  :
  Join a team built on empathy, connection, and a shared mission to help others feel their best.
• Industry Leadership
  :
  Be part of the #1 massage and skincare provider in the country.

• Support daily operations of 2 - 3 locations including scheduling, staffing, inventory, payroll, and compliance.
• Lead by example
  , championing Massage Envy’s core values in every interaction.
• Coach and mentor your team
  , setting them up for success and encouraging continuous growth.
• Drive performance metrics (sales, member growth, service excellence) to exceed business goals.
• Create an exceptional client experience by ensuring every guest feels seen, heard, and cared for.
• Foster a supportive, high-energy culture where team members feel valued and empowered.

• A proven leader with 3+ years of management experience (spa, fitness, retail, or hospitality experience a plus).
• Passionate about wellness and committed to creating a positive environment for both clients and staff.
• A strong communicator and motivator with a knack for building cohesive, productive teams.
• Skilled at interpreting business metrics and using them to drive smart decisions.
• Organized, proactive, and able to thrive in a fast-paced setting.

• Compensation that includes base salary, generous commissions and bonus opportunities
• Excellent Medical Plans
• Dental & Vision Insurance
• Paid Time Off
• Comprehensive 401k package
• Employee discount on products
• Free massage/skincare services monthly

At PCRK Group
- Massage Envy, we believe wellness isn't just for our clients- it's for our teams too. As General Manager, you’ll have the chance to create a supportive, empowered workplace where people love to work and clients love to visit.

ROP: $50,000 - $60,000 Annually DOE

Region: West Cleveland, OH

Join a team where your leadership matters. At PCRK Group
- Massage Envy, you’ll do more than manage- you’ll inspire, grow, and shape the future of wellness.

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

* ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates.

Hiring criteria, benefits and compensation are set by each franchisee and vary by location.