Sr. On-Site Service Specialist

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Job Title:

Sr. On-Site Service Specialist / Offsite MS - Digital Printer Operator

Location: Parma, OH

Position Type: Contract - Temp to Engage (Onsite)

Shift: Monday - Friday, 7:00 AM - 3:30 PM

Pay Rate: $18.00/hr

Ricoh is seeking a detail-oriented Sr. On-Site Service Specialist to operate high-speed digital production printers and support day-to-day printing, mailing, and production operations. This role is ideal for candidates with experience in printing, mailing, or related industries who are comfortable in fast-paced warehouse environments. The position requires strong attention to detail, basic computer proficiency, and the ability to perform physical tasks including lifting up to 50 lbs.

• Operate high-volume digital production printers, duplicating, and bindery equipment.
• Load paper, clear jams, and unload printed material.
• Perform post-processing tasks such as binding, shrink-wrapping, collating, and packing.
• Conduct quality control checks and final verification of printed materials.
• Stage, print, collate, and pack orders according to customer specifications.

• Utilize Fed Ex Shipping Manager and customer shipping software to fulfill orders.
• Maintain records for reports, inventory, and job logs (Google Docs or other platforms).
• Determine appropriate packing methods and materials; check packing slips for accuracy.
• Respond to and coordinate service calls, assist with filing and archiving.

• Perform basic troubleshooting and minor repairs on printers, copiers, and bindery equipment.
• Maintain copier functionality and conduct routine equipment checks.

• Document daily activities, job progress, and inventory accurately.
• Communicate effectively with supervisors, colleagues, and customers via Microsoft Teams, Outlook, and other channels.
• Follow instructions, technical manuals, and standard operating procedures accurately.

• Walk, stand, bend, twist, and remain on feet for entire shift.
• Lift, pack, and carry boxes up to 50 lbs.
• Adhere to workplace safety and operational protocols.

• High school diploma or GED required; some post-secondary education preferred.
• 1-2 years of related experience in printing, mailing, or production environments preferred.
• Basic computer proficiency, including Microsoft Office Suite.
• Knowledge of copier, printer, and bindery equipment preferred.
• Understanding of shipping/receiving procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal communication and customer service skills.
• Ability to work independently and meet deadlines.

• Mid-Senior level

• Contract

• Information Technology

• IT Services and IT Consulting

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