Family Emergency Service Worker

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The Emergency Family Service Worker will be primarily responsible for the effective and efficient administration of the social services office at the Cleveland Temple Corps; including the food pantry, food distribution, direct assistance and referrals. The direct assistance will help alleviate the immediate need for food, clothing, and utility assistance.

• Represent The Salvation Army in a manner that brings glory to God.
• Assist in every way requested to carry out the spiritual and total mission The Cleveland Temple Corps of The Salvation Army in terms of community needs and our ministry to the people of our community.
• Build relationships and establish a network of agency partners to fulfill needs of Cleveland Temple community.
• Attend community events, at the direction of the Corps Officers.

• Oversee food delivery and verify the delivery bill for contents of delivery. Send all food invoices to the Director of Operations Manager.
• Order pantry food for weekly or bi-weekly delivery. Place food orders to the Cleveland Food Bank two days in advance of your delivery date.
• Stock and shelve all food items adhering to all codes applicable to food storage. (Six inches off floor, eighteen inches from ceiling, thermometers in refrigerator and freezer, rotate food items to bring older food up front, keep pantry clean at all times, etc.)
• Intake all new clients for their need to participate in the program. Verifying income, residence, children and adults living in the household, in absence of pantry aide.
• Ongoing re-verification for Food Pantry clients annually at which time new verifications papers must be collected.
• Maintain regular Food Pantry hours daily from 9:00 AM to 11:30 AM - Monday through Thursday.
• Additionally, Emergency groceries (outside of pantry hours) should be handled on a crisis basis. No client should be turned away if they are in a crisis in need of food.
• At the end of the month, tally all food pantry client statistics and submit statistics to Corps Officer, before the 5th of the following month.
• In kind donations should follow proper procedures. This includes driving, pickups, weighing, and reporting to the food bank.

• No assistance can be given to a family member or self without permission from the corps officer.
• All utility assistance requires an appointment with an assessment of needs meeting the criteria of that specific utility program.
• Responsible for scheduling all appointments.
• Direct assistance will be based on the availability of funds. This can include electricity, rent, gas and clothing.
• Develop and implement the community shower program.
• Maintain accurate records of all assistance provided for clients serviced.
• At the end of the week/month, a reconciliation report of assistance will be turned into DHQ. While maintaining the most up-to-date amounts of funds that are still available.
• Maintain orderly and an up-to-date case file system. This includes following the retention schedule and procedures of The Salvation Army.
• Referrals will be made within our own agency first. If clients need shelter or detox they should be referred to Harbor Light Complex.
• Do not transport clients.

• Recruit and register children for Camp Neosa.
• Attend all Camp Minder and camp related training sessions.
• Maintain clear communication with parents/guardians before, during and after registration.
• Assist parents/guardians to complete camper registrations. This includes ensuring that the proper documentation is received and entered into the Camp Minder system by each week’s due date (two weeks prior to camp session).
• Accompany children to and from overnight camp sessions (Camp Neosa) to help ensure the campers are registered and accepted.
• If there is an issue with one of the campers during the week; you are to communicate with the parent/guardian. If issues still arise, the camp may request the child to be picked up and brought home.

• Attend all TSAMM and seasonal related trainings.
• Ensure applications are complete and all proper documentation has been submitted…