Case Manager

Case Manager

Join to apply for the Case Manager role at Towards Employment

Location: Cleveland, OH

Position

Schedule:

Full-time;
Monday-Friday 8:00-4:30pm

Salary Range & FLSA Status: Nonexempt, $40,

Founded in 1976, Towards Employment (TE) is a non‑profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. TE has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff of 74 and an $8 million annual budget. TE offers a continuum of support to low‑income individuals preparing to enter the workforce or looking to advance from low‑wage employment while also fulfilling the staffing needs of local employers.

TE offers a competitive benefits package, including employer‑subsidized medical, prescription, vision, and dental insurance; matching traditional and Roth 401(k); and company‑provided life and disability insurance. Employees can also opt for voluntary benefits such as HSA/FSA savings accounts, accident, critical illness, hospital indemnity, and dependent life insurance. Additional perks include paid vacation, 10 sick days, 13 paid holidays, and time off between Christmas Eve and New Year’s Eve.

The Case Manager plays a crucial role in supporting participants as they navigate their career pathway. Key responsibilities include conducting orientations, assessments, and assisting participants in setting career goals. The Case Manager collaborates closely with the workshop facilitator, employment specialist, and other program staff to monitor participant progress, support job search efforts, and address barriers to employment.

• Provide individualized case management on a bi‑weekly basis throughout programming.
• Develop individualized strategies and service plans; address workshop challenges; meet one‑on‑one with participants as needed to provide support.
• Lead participants individually and in groups through career exploration using the Ohio Career Information System.
• Assess participants’ job readiness, document concerns or barriers, and make recommendations. Provide information and referral to community resources to help participants address barriers that could affect their Career Map.
• Work closely with team members, communicating regularly, attending training and team meetings.
• Monitor participant progress throughout their participation; maintain accurate files and records according to program guidelines.
• Provide backup as requested for other case‑management team members; assist with facilitation of orientations, individual or group, and assessments as needed.
• Develop and maintain positive relationships with training partners, program participants, probation/parole officers, and other partner staff.
• Input all case notes and service requests within 48 hours of delivery; all data must be entered into the Commence database by the second working day of each month.
• Other duties as assigned by Lead, Case Management Services or Senior Manager.

• Bachelor’s degree in social work or related field, or equivalent combination of education and experience with justice‑impacted populations.
• Experience with data entry and strong attention to detail.
• Understanding of community resources and how to access them.
• Commitment to Toward Employment’s mission and core values.
• Comfortable working in a correctional facility a minimum of 50% of the time.
• Ability to travel independently between Cuyahoga County and Lorain to coordinate services and attend meetings.
• Able to work independently, be flexible, dependable, and demonstrate initiative and creativity.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook, and the Internet).
• Knowledge and experience working with adults with barriers to employment; experience with low‑income, hard‑to‑employ individuals.
• Excellent relationship‑building and customer‑service skills to keep participants engaged.
• Good written and verbal communication skills.
• Strong organizational, time‑management, and problem‑solving skills.

• Continuous Improvement – commitment to learning, development, assessment, and measurement.
• Coaching Capacity – ability to guide and support others’ advancement.
• Team Builder – leads others through collaboration, influence, and coaching.
• Social Justice Advocate – passion for promoting racial equity and inclusion at personal, organizational, and systems level.

Entry level

Full-time

Other

Professional Training and Coaching