Restaurant Shift Leader

Overview

Join to apply for the Restaurant Shift Leader role at Rackson Restaurants
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Location:

Cleveland, OH

Full-time or part-time positions available. Salary range: $13.75 - $15.75 per hour.

• The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. The Shift Leader works hands-on as needed, supervises staff, handles cash management, maintains cleanliness and safety, and partners with the Management Team to execute the business plan.
• Provides training to others and resolves issues promptly while enforcing policies and procedures.
• Demonstrates self-awareness and the ability to motivate self and others; proactively seeks and accepts feedback.
• Ensures adherence to brand standards for service, food quality, and safety; creates a supportive environment for team members to excel.
• Interacts with guests and resolves concerns promptly and effectively; treats employees with respect and recognition.
• Manages sales and labor tracking within Rackson systems and ensures cash handling procedures are followed by others.
• Maintains cleanliness, maintenance, and service standards to uphold brand image; plans and executes shift operations efficiently.
• Follows company guidelines for cost control and resource utilization; leads with empathy, fairness, and teamwork; identifies and develops talent for future roles; applies financial understanding to improve business decisions.
• Manages shift activities for operational excellence; ensures compliance with labor laws and regulations; supports the success of the business hands-on as needed (e.g., preparing food, serving guests, cleaning the store, or other duties).
• Other duties as assigned.

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience; previous fast food restaurant experience required.
• Communication in English is required;
  Spanish comprehension is helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion and loop in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations and work multiple stations.
• Positive attitude and genuine desire to make others happy and serve one another; ability to treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English; self-motivated and action-oriented; attitude that embraces learning.
• Willing to admit mistakes, take accountability, and fix issues; prompt and regular attendance on assigned shifts; dependable and reliable.
• Must have reliable transportation to work and to company outside events/meetings; must be available to work a variety of days/times including weekends, evenings, and holidays.
• Physical requirements:
  
  ability to lift/move/carry and stack cartons up to 50 pounds; stand for long periods; frequent bending, wiping, sweeping, mopping; exposure to fluctuating temperatures; awareness of hazards such as slipping, burns, cuts, and falls.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!