Sales Operations Associate

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Full-time

The Sales Operations Associate’s primary responsibility is to provide support to the Sales Team (Area Sales Manager, Regional Sales Managers, Field Clinical Specialist) under direction from department management to enhance efficiencies for the sales operations.

• Supports regionally assigned Sales Team members to ensure their success in the field.
• Maximizes use of CRM () for sales operations: manage sales team accounts, contacts, purchase orders, quotas, simple business plans, etc.
• Ensures the information in Salesforce is accurate and on time.
• Acts as a liaison between the Sales Team and other departments within SPR, such as:
• Works with Quality to ensure cases (complaints/returns) are submitted in a timely manner and with all required information.
• Works with Accounting to approve sales team accounts, purchase orders, and sales orders.
• May support Sales Team and Collections with purchase order receipts and invoicing requests.
• Supports Sales Patient Data Entry.
• Works with patient support on patient procedural and baseline data.
• Supports product shipments going into the field, to patients, and to customers.
• Manages Sales Team trunk stock (the product the field has in their possession).
• Supplies field with product from headquarters or third‑party shippers.
• Supports management of Cleveland inventory.
• Ships replacement product directly to patients.
• Coordinates with Sales Reps and Inside Sales after trade shows, campaigns, and/or cadaver labs to assist with follow‑up for existing leads/contacts.
• Supports continued education with Sales Team members on CRM functionality following Sales training.
• Leads weekly meetings with assigned Regional Sales Managers to review data and trends.
• Performs other related duties as assigned.

• Prefer bachelor’s degree or equivalent.
• Strong problem‑solving skills.
• Strong verbal and written communication skills, including the ability to present findings in a clear, concise manner.
• Organized, self‑prioritizing, and a team player.
• Ability to meet deadlines internally and externally.

• Experience working inside CRMs (specifically ).
• Proficient with Microsoft Apps.
• Ability to work efficiently and creatively in a regulated industry.

• Ability to get the job done in a fast‑paced environment.
• Office with small warehouse.
• Ability to lift up to 25 lbs.
• Ability to pull pallets up to 30–40 lbs.
• May travel minimally, usually planned in advance.

Entry level

Full-time

Sales and Business Development

Medical Equipment Manufacturing