Sales Coordinator

Sales Coordinator

Hyatt is seeking a dedicated Sales Coordinator to support our front desk and sales team. The role focuses on handling group and meeting reservation calls, managing contracts and room blocks, and ensuring smooth communication across departments.

At Hyatt, we believe in promotion from within—many Sales Coordinators grow into Sales Managers and even Directors of Sales.

• Serve as the first point of contact for incoming sales calls; respond quickly and professionally to internal partners and external customers.
• Assist with room blocks, reporting, client notifications, group resumes, event orders, billing details, and other administrative aspects of group and event bookings.
• Support pre‑event, main event, and post‑event details by tracking, documenting, and communicating with clients and internal teams.
• Gain knowledge of hotel food and beverage offerings, function space, audio‑visual services, and other event‑related details.
• Learn and utilize digital sales systems (Delphi, CI/TY, PMS) and understand hotel sales strategies to achieve team goals.
• Participate in meetings, conference calls, reporting, and training sessions as required.
• Collaborate with teammates in a unified, entrepreneurial way to achieve overall hotel success.
• Take ownership of career development by pursuing training and growth opportunities.

• Prior hospitality or sales support experience preferred.
• Strong organizational skills with keen attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency with digital sales systems or willingness to learn.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Team‑oriented mindset with a proactive and professional approach.
• Leadership:
  Inspires teammates to follow (Preferred).
• Team Player:
  Works well as a member of a group (Preferred).
• Dedicated:
  Devoted to a task or purpose with loyalty or integrity (Preferred).
• Detail‑Oriented:
  Capable of completing tasks with all necessary details (Preferred).
• Thought‑Provoking:
  Capable of encouraging deep thinking (Preferred).
• Preferred Ability to Make an Impact:
  Inspired by contributing to success.
• Preferred Flexibility:
  Inspired by setting own schedule and goals.
• Preferred Goal Completion:
  Inspired by task completion.
• Preferred Self‑Starter:
  Performs without external help.
• Sales
  
  Experience:
  
  1 year required;
  Hyatt experience a plus.
• Hotel
  
  Experience:
  
  2 years required.

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long‑term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Hyatt‑managed hotels
• Training, development, and career advancement opportunities

Our culture is built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN—which serve as the foundation of everything we do. At Hyatt, we provide a supportive environment where associates are valued, and our “Associate First” policy is a way of life.

We recognize our associates for their hard work, dedication, and commitment to excellence. We value work‑life balance, diversity, and delivering the best customer service and quality accommodations in every market we serve.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the “Know Your Rights” notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

Entry level

Full‑time

Sales and Business Development

Hospitality

Location:

Cleveland, OH
Salary: $ – $
Posted: 3 days ago

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