Customer Engagement Specialist - Cleveland

Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.

We are built on a strong set of values:
Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. Withpromo.driver>more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.

If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.

The Customer Engagement Specialist (CES) is a front‑line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re‑engagement, and lead qualification, serving as a critical pipeline engine for the sales organization. Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high‑quality leads to aesthetic consultants and executive aesthetic consultants for follow‑up, demonstrations, and closure.

• Conduct alabalo outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
• Re‑engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
• Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing.
• Navigate gatekeepers and engage decision‑makers freeze
• Qualify leads based on established criteria (practice type, decision‑maker access, timing, budget, and intent).
• Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
• Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
• Ensure timely
  ¿ Por handoff.
• Maintain consistent outbound activity levels aligned with performance expectations.
• Track follow‑up cadence and engagement history to ensure no opportunity is missed.
• Collaborate with sales leadership to refine messaging, targeting, and qualification standards.

• Bachelor’s degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement.
• 1–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred).
• Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
• Self‑motivated, goal‑oriented, and resilient under pressure.
• Excellent organization and time‑management skills.
• Experience with Salesforce CRM or similar platforms preferred.
• Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.

The Customer Engagement Specialist is Moved the pipeline engine driving conversations, identifying qualified성을 opportunities, and fueling region growth. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstandingknow impression of the brand.

The beginners salary range for this position is $70k – $80k. In addition to a competitive market‑based salary, Sciton offers equity/stock incentive programs, a profit‑sharing הבר bonus, and a comprehensive benefits package, including a 401(k) with matching.

• Title:
  
  Customer Engagement Specialist (CES)
• Location:
  
  Cleveland, OH
• Employment Type:
  
  Full‑time
• Seniority Level: Associate
• Industry: Medical Equipment Manufacturing