Account Manager - Hybrid; Cleveland, OH

Position: Account Manager - Hybrid (Cleveland, OH)
Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join One Digital.

Our Newest Opportunity:

Summary:

The Account Manager is responsible for day to day management of their assigned book of business. The AM works closely and collaboratively with the internal service team, Benefits Consultants and/or Client Executives to ensure service deliverables meet and exceed client expectations. The AM serves as the clients’ main point of contact for any benefit- related service needs.

Essential Duties and Responsibilities (include but are not limited to):
· Manages and maintains assigned book of business
· Serves in an advisory capacity for clients;
· Delegates work assignments to internal service team members
· Works closely with Benefits Consultants and/or Client Executives to manage the entire renewal process
· Manages day to day client issues
· Conducts needs analysis and strategy calls
· Conducts enrollment meetings as needed
· Conducts regular face-to-face meetings with clients
· Advises clients in reducing costs while offering competitive benefits options
· Assists clients with 5500 form filings, as applicable
· Assists in growing the book of business through cross-sale opportunities when available
· Builds relationships with clients through proactive communications
· Communicates and educates clients on latest trends, concerns and changes in the industry
· Effectively and efficiently manages complex accounts and high-level service deliverables
· Provides leadership within the extended service team Qualifications, Skills and Requirements:
· Must be self-motivated and disciplined
· Possess excellent written and verbal communication skills
· Possess strong organizational skills
· Must be very detail-oriented
· Demonstrate leadership capabilities
· Ability to work with clients at a strategic level
· Ability to thrive in fast-paced environment

Education, Training and

Experience:

· 3+ years’ experience in account management or in a consultative role, required
· Prior experience in broker agency or benefit administration firm, required
· Current Life and Health license, required
· Thorough knowledge of health and ancillary products; required
· Working knowledge of all Microsoft Office products; required
· Familiarity and practical knowledge of quoting process and tools; preferred
· Bachelor’s Degree, preferred
· Experience with database applications, a plus.

Other:

Licensed role

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs.

You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit:  is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and…