Aftermarket Sales & Customer Support Specialist

Description

We are seeking a motivated and customer focused Service Representative to join our dynamic Aftermarket Sales team. This role offers an excellent opportunity to develop your sales skills while providing exceptional service to our valued customers. If you are enthusiastic, communicative, and eager to contribute to a growing organization, we encourage you to apply.

Benefits effective day one, 2 weeks' vacation, free on-site health clinic, on-site fitness center, and 401(k) with matching.

Mayfran International is located in Mayfield, Ohio

Who We Are at Mayfran International

Mayfran International is the world’s leading provider of material handling, coolant filtration, chip processing and recycling systems, with a focus on engineering and innovation. The Mayfran name has been synonymous with quality throughout our history. Our products are designed for the most challenging applications in aerospace, automotive, energy, medical, heavy equipment and other specialized industries. Our recycling solutions include equipment for metal scrap management, aluminum scrap separation, chip handling and more.

We are also well known for our lifetime commitment to service and genuine aftermarket parts replacement guarantee. Customers know that working with Mayfran is about more than a product, it’s a relationship and an investment. As a part of the Tsubaki Group—a global leader in motion control products for over 100 years—we’re committed to advancing the art of moving. Mayfran is committed to staying one step ahead, helping you succeed in ever-changing industries and an evolving marketplace.

Culture

Employees at Mayfran are part of a team and work in a positive environment that is geared toward helping everyone succeed. We value each team member for the skills they provide, their hard work and dedication. We treat every team member with warmth and respect and embrace their differences, cultures, customs and beliefs.

Sustainability

Mayfran strives to achieve sustainable growth by committing to corporate social responsibilities while recognizing its duty to contribute to society with ethical, sustainable business practices. We are tackling a variety of issues to promote sustainability in the short, medium and long terms. We prioritize material issues and set strict sustainability targets at the corporate level to ensure that our commitment to corporate sustainability does not waver.

Summary:
Responsible for providing assistance with quoting, working with suppliers, contractors, entering and expediting new parts and belt orders by performing the following duties:

ESSENTIAL FUNCTIONS INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED:

• Answers customer inquiries via phone, fax, and email.
• Quotes customer and dealer requests; parts and metalworking parts.
• Enters customer orders.
• Expedites orders; tracks, traces and follows up with customers.
• Works with production and scheduling to prepare belt orders and material requirements planning.
• Provides assistance and support to sales, engineering, customer service, shipping, inventory control, etc.
• Provides maintenance and implementation of inventory and production control procedures.
• Examines orders for completeness and accuracy.
• Assigns product, area, market channel of sales, and other codes as required.
• Assigns commission distribution.
• Obtains credit approval and shipping commitment.
• Maintains necessary records and reports as required.
• Processes change orders.
• Prepares quotation for standard price book parts.
• Maintains credibility and documentation of parts orders.

SUPERVISORY RESPONSIBILITY: None.

Requirements

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical
  - Collects and researches data.
• Problem Solving
  -…