Field Service Technician Apprentice - Cleveland, OH

Field Service Technician Apprentice - Cleveland, OH

Join to apply for the Field Service Technician Apprentice - Cleveland, OH role at Tech Systems Inc. (TSi)

The Field Service Technician Apprentice is an entry level position where the Apprentice will train alongside an experienced technician to learn the installation and maintenance standards for electronic security systems.

• Responding to installation projects and service calls within his/her assigned area with the objective of installing and/or restoring the system to full functionality.
• Following processes and procedures to ensure that all assigned tasks are handled in accordance with Tech Systems’ policies and procedures.
• Communicating with Customer Service Representative regarding status, progress, and resolution of all assigned tasks.
• Operating under OSHA Safety Guidelines with an understanding of and adherence to TSI Safety Manual and Policy.
• Assisting with other technical support issues and duties, as needed.

• EDUCATION High School Diploma or equivalent.
• EXPERIENCE Some electronics or low voltage background or education a plus; installation experience of card access and CCTV a plus but not required.
• KNOWLEDGE, SKILLS & COMPETENCY
  • Basic computer skills, including, but not limited to, working knowledge of Microsoft based products (Microsoft Word, Excel, Outlook), Smartsheet and IT skillset with understanding of best practices for IP systems.
  • Must have a good working knowledge of hand and power tools.
  • Excellent customer service skills, including a sense of urgency when attending to customer needs.
  • Strong ability to manage multiple projects at the same time.
  • Strong critical thinking and problem resolution skills.
  • Must be detail-oriented and have excellent organizational skills.
  • Ability to work accurately, efficiently, and independently.
  • Observance of all safety regulations, rules, and ability to work in a safe and cautious manner.
  • Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
  • Strong time management skills, including ability to meet deadlines.
  • Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers; ability to work with and build teams of employees.
• DRIVER’S LICENSE
  • Must have a valid driver’s license.
  • Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.

Job duties are performed at client sites and require regular physical activity, including walking, standing, sitting, climbing, stooping, and lifting objects weighing up to 50 pounds (occasionally more). The job may involve exposure to hazards such as electricity and electrical wiring. Driving and travel are also required.