Security Systems Technician

Silco Fire & Security is seeking a skilled and experienced Security Systems Service Technician to join our dynamic team. The Security Systems Service Technician will be responsible for diagnosing, troubleshooting and repairing non-functional solutions, installing, programming or configuring, inspecting or provide general customer service on security systems including video, access control, intrusion detection, gates and other electronic security devices.

Position Overview:

We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant. Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference.

Responsibilities:

• Installation:
  Install and configure security systems including video cameras, access control panels, intrusion detection sensors, gates and other electronic security devices, following manufacturer specifications and industry best practices.
• Programming:
  Program and customize security systems to meet the specific needs and requirements of our customers, including setting up user permissions, alarm thresholds, and notification preferences.
• Maintenance:
  Perform routine maintenance checks and inspections on security systems to ensure optimal performance and reliability, including, cleaning, testing, and replacing components as needed.
• Troubleshooting:
  Diagnose and troubleshoot issues with security systems, identifying root causes and implementing effective solutions to restore functionality and minimize downtime.
• Upgrades and Expansions:
  Assist customers with system upgrades, expansions, and enhancements, including adding new devices, integrating with the third-party systems, and implementing advanced features and functionalities.
• Customer Service:
  Provide exceptional customer service and technical support to our growing list of customers, including responding to service calls, addressing inquiries, and resolving issues in a timely and professional manner.
• Documentation:
  Maintain accurate records of installations, configurations, maintenance activities, and repairs performed on security systems, ensuring compliance with regulatory requirements and company standards.

Qualifications:

• Minimum of 2 years of experience in servicing, installation, maintenance, and repair of security systems, including video, access control, and intrusion detection systems.
• Proficiency in reading and interpreting technical drawings, schematics, and specifications.
• Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
• Strong attention to detail and a commitment to delivering high-quality workmanship and customer service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and vendors.
• Experienced in using Salesforce preferred
• Valid driver’s license and clean driving record.

Benefits:

In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short-term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.

Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.