Client Engagement Specialist

Job Title: Client Engagement Specialist

Location/

Schedule:

Drop In Center, Cleveland, OH (Hybrid work), M‑F 10:00am – 6:00pm

Employment Type: Full‑time, Non‑Exempt

Cleveland Rape Crisis Center (CRCC) supports survivors of rape and sexual abuse, promotes healing and prevention and advocates for social change. CRCC was founded in 1974 in response to Cleveland’s long‑standing need for services to assist survivors of sexual assault. CRCC offers services in Cuyahoga, Ashtabula, Geauga and Lake counties such as legal advocacy, case management, and therapy services. We also do education and outreach work, to educate the community on sexual violence and human trafficking prevention.

The Client Engagement Specialist (CES) is responsible for providing ongoing trauma‑informed support and client engagement services to the guests of the Human Trafficking Drop‑In Center. The CES position provides a broad range of services as the guests visit and engage in programming.

• Assure that all guests and visitors to the Human Trafficking Drop‑In Center are greeted warmly
• Assist guests in a trauma‑informed manner, provide information, crisis support, crisis intervention, and de‑escalation
• Conduct engagement sessions including all necessary paperwork
• Create and maintain new and returning guest’s client records
• Assist guests with daily living skills, including laundry, budgeting, locating safe and affordable housing, referrals to community linkages, applying for federal food assistance or medical assistance, and workforce development
• Assist Case Management with administrative duties to ensure quality of care
• Assist with developing curricula and facilitates training for guests
• Follow opening/closing procedures at the Drop‑In Center
• Assist with ensuring that the drop‑in center is presentable for guests. Perform housekeeping tasks (e.g. launder towels, clean restrooms/shower rooms, empty trash, vacuum/clean floors, and general housekeeping)
• Interface with building‑related providers as needed (e.g. plowing, landlord)
• Build connections with community partners and make presentations about CRCC’s services
• Maintain the confidentiality of clients at all times
• Maintain client files, outreach, and activities in agency’s database
• Outreach and Tabling

• High school diploma/GED
• 2 years of experience in a related field providing direct services to the community in a human services capacity (e.g. donations for homeless, shelters, churches, community counseling/drop‑in centers)
• May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position

Salary Range: $42,000 - $44,000 annually

Comprehensive benefits package including but not limited to health, dental, and vision insurance, 403b retirement and match, 10 paid holidays, generous PTO, and professional development opportunities – for employees who meet benefit eligibility requirements

This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of CRCC.