Night Shipping and Receiving Lead - Cleveland, OH

The Night Shipping and Receiving Lead will direct the night loading crew and serve as the primary after-hours contact for dock and transportation issues to ensure merchandise, loads, equipment, and vehicles are prepared for safe, accurate, and on-time transportation.

Every scheduled truck is accurately loaded, properly secured, equipped, fueled, inspected, and ready for on-time departure, with any unresolved issues clearly communicated to leadership.

• Direct daily workflows, assigning loading, bulk-pulling, staging, unloading, and dock cleanup tasks.
• Prioritize crew work based on route departure times and active dispatch requirements.
• Monitor performance, productivity, loading accuracy, and adherence to safety protocols.
• Provide real-time corrections on loading standards and jump in to assist with physical loading as needed.
• Escalate persistent performance, staffing, or operational issues to management.
• Uphold and embody the company's Core Values:
  Consistency, Adaptability, Reliability, and Teamwork (CART).
• Merchandise Quality & Order Accuracy
  • Inspect all inventory for cleanliness, damage, and completeness before loading, routing rejected items to maintenance or prep.
  • Verify physical product counts against load sheets, contracts, and shipping documentation.
  • Investigate order discrepancies and ensure additions, removals, or substitutions are properly logged.
  • Confirm items are packaged and protected against transit friction and load shifting.
  • Communicate shortages, damages, or missing inventory directly to Inventory and Dispatch.
• Bulk Pulling, Staging & Load Readiness
  • Pull bulk inventory and stage items in strict alignment with route priority and loading sequence.
  • Inspect completed skids to verify they are properly wrapped, labeled, stacked, and balanced.
  • Enforce vehicle load securement protocols (strapping, load bars) and confirm required delivery gear (pallet jacks, hand trucks, ramps) is loaded.
  • Prevent returned inventory from cluttering active bays or mixing with outbound orders.
  • Conduct a final load-readiness inspection before releasing any truck.
• Shipping, Receiving & Dock Management
  • Oversee loading and unloading for both internal fleet vehicles and external freight carriers.
  • Document all inbound/outbound shortages, overages, and transit damages immediately.
  • Direct door usage and staging space to maintain flow and avoid congestion.
  • Ensure returned items are routed promptly to proper cleaning, repair, or inventory bays.
• Serve as the primary after-hours escalation point for driver, route, equipment, or vehicle concerns.
• Handle calls regarding breakdowns, accidents, delays, missing gear, or site access issues, coordinating with vendors, roadside aid, or management.
• Ensure assigned trucks are fueled, clean of trash, parked correctly, and stocked with necessary keys, fuel cards, and paperwork.
• Make operational calls within designated authority to protect client delivery schedules and driver safety.
• Vehicle Inspections & Maintenance Coordination
  • Inspect trucks for visible damage, warning lights, fluid leaks, tire issues, and mechanical defects before release.
  • Red-tag and hold any vehicle with unaddressed safety concerns, notifying Dispatch immediately.
  • Move trucks to/from approved service providers, tracking out-of-service vehicles and managing keys and repair logs.
• Keep dock doors, staging areas, and emergency exits clean and free of trip hazards (shrink wrap, straps, broken pallets).
• Enforce safe operation of forklifts, pallet jacks, dock plates, and required PPE.
• Complete an end-of-shift dock inspection and provide a detailed handoff report to day management and Dispatch covering completed loads, outstanding orders, product shortages, vehicle service updates, and driver incidents.
• Perform…