Product Support Inventory Specialist

Product Support Inventory Specialist

Location: Cleveland, OH

Employment type: Full-time

Company: Arrow International

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state‑of‑the‑art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

The Product Support Inventory Specialist plays a critical role in managing and maintaining optimal inventory levels to support efficient operations. This position acts as a key liaison between customer service and purchasing, ensuring timely procurement and accurate tracking of inventory. Responsibilities include performing regular inventory counts, reconciling discrepancies, receiving, and labeling incoming goods, and coordinating with warehouse teams for effective stocking and distribution.

The specialist also monitors inventory data, generates reports for management, and helps establish inventory controls such as minimum and maximum stock levels. A strong focus on accuracy, organization, and adherence to safety and quality standards is essential in this role.

• Monitor and maintain current inventory levels, acting as a liaison in the purchase process between customer service and purchasing.
• Support the company’s S&OP process by contributing to accurate demand planning, forecasting, and inventory optimization.
• Perform regular physical counts of inventory and reconcile discrepancies.
• Develop and maintain parts planning strategies to align supply with customer and production demands.
• Analyze inventory trends and interpret data to recommend adjustments to stock levels and replenishment cycles.
• Update inventory records and reports in inventory management systems.
• Receive, label, and store incoming goods properly and ensure they are recorded accurately.
• Coordinate with warehouse staff to ensure efficient stocking and distribution of inventory.
• Investigate and resolve inventory issues such as overstock, shortages, or damaged items.
• Assist with cycle counts and full physical inventory audits.
• Generate and analyze inventory reports for management review.
• Set and maintain min/max levels of department inventory.
• Ensure compliance with safety, quality, and company standards in all inventory processes.