Shipping and Receiving Operations Lead - Cleveland, OH

Position Summary:

The Day Shipping and Receiving Operations Lead will ensure next-day orders are staged, inspected, secured, and ready for the night loading crew while supporting accurate inventory, safe shipping and receiving, will call operations, and Dispatch.

Primary deliverable: The night crew begins its shift with tomorrow's work ready, clearly organized, and with known issues already identified and communicated.

• Order Preparation and Staging
  • Pull bulk items required for next-day orders.
  • Stage completed orders in designated areas for the night loading crew.
  • Verify staged orders are organized, clearly identified, and ready for loading.
  • Identify missing or incomplete items before orders are turned over to the night crew.
  • Prioritize staging based on next-day route and departure requirements.
• Will Call Operations
  • Manage the will call window for customer pickups and returns.
  • Verify customer and order information before releasing equipment.
  • Ensure returned items are properly received and directed to the appropriate processing area.
  • Communicate will call issues, shortages, damages, or discrepancies to the appropriate department.
• Inventory and Quality Control
  • Work with Inventory to investigate and correct inventory count discrepancies.
  • Inspect items being staged to ensure they are clean, complete, undamaged, and fit for delivery.
  • Remove damaged or unacceptable equipment from the delivery process and report it appropriately.
  • Help identify recurring inventory shortages or quality issues that could impact upcoming orders.
• Skid and Load Readiness
  • Inspect completed skids before they are released for loading.
  • Verify skids are properly wrapped, secured, labeled, and safe for transit.
  • Confirm items are stacked in a manner that minimizes the risk of damage during transportation.
  • Flag unsafe, unstable, overweight, or improperly prepared skids for correction before loading.
• Shipping and Receiving
  • Load and unload inbound and outbound carriers.
  • Load and unload Transfer trailers
  • Verify incoming and outgoing shipments against available shipping documentation.
  • Identify and report shortages, overages, or damaged freight.
  • Ensure received freight is moved to the proper staging or storage location.
  • Maintain an organized shipping and receiving area so docks remain accessible and safe.
• Dispatch and Transportation Support
  • Assist Dispatch with operational needs throughout the day.
  • Help locate products, orders, skids, or equipment needed for upcoming routes.
  • Communicate order-readiness issues that could affect scheduled departures.
  • Assist with last-minute order changes, additions, pickups, or transportation needs.
  • Coordinate with Dispatch and the night loading crew to ensure priority routes are ready on time.
• Serve as the primary daytime point of contact for shipping and receiving activity.
• Coordinate priorities between Warehouse, Inventory, Dispatch, and the night loading team.
• Monitor next-day order readiness throughout the shift rather than waiting until the end of the day.
• Escalate shortages, damaged inventory, incomplete orders, or other issues that could affect next-day service.
• Maintain clean, organized, and safe staging, dock, and will call areas.
• Provide a clear handoff to the night loading crew, including what is ready, what is still outstanding, and any known problems requiring follow-up.
• Uphold and embody the company's Core Values:
  Consistency, Adaptability, Reliability, and Teamwork (CART).
• Perform additional duties as required.
• End of Shift Handoff
  • Before leaving, the Day Lead should communicate what is complete, what remains outstanding, shortages or quality concerns, priority routes, and any issues requiring follow-up by the night loading crew or Dispatch.

Qualifications:

• 3+ years of warehouse shipping, receiving, or logistics experience.
• Prior experience leading a small team or acting as a shift lead preferred.
• Strong working knowledge of inventory control systems, load sheets, and freight handling.
• Ability to operate forklifts/tow motors safely and train others on proper usage.
• High school diploma or equivalent required.

Compensation, Benefits, and Perks:

• Pay: $22 per hour
• Health, dental, vision, and 401(k) eligibility after 60 days.
• 96 hours PTO annually (prorated based on hire date).
• Team member rental discounts and referral program.