Student Success Advisor

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Number of Openings: 1

Institution: Cleveland State Community College

Department: Student Success

Reports to: Director of Student Success

Campus

Location:

Cleveland, Tennessee

Salary Range: $44,155–$55,194

Position Status: Exempt / Full-Time

Moving Allowance: N/A

Cleveland State Community College is a comprehensive, two‑year post‑secondary institution located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Our mission is to build strong minds, careers, and communities through exceptional teaching, learning, workforce development, and service.

To be considered for this position you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation.

• Attaching a resume does not substitute for completion of the application form.
• Part‑time work experience is calculated at 50% of full‑time experience.

The Student Success Advisor provides comprehensive academic advising, student support, and problem solving to enhance student success, retention, and completion. Managing a broad caseload, the Advisor guides students through registration, course selection, and academic planning using platforms such as Degree Works and Cougar Net, while developing intervention strategies for at‑risk students.

As the primary financial aid advisor, the role assists with FAFSA completion, verification, appeals, and compliance with federal, state, and institutional regulations. The Advisor also leverages data analytics to track enrollment trends, drive targeted outreach, and oversee admissions processes, including transcript evaluation and placement testing.

The position integrates career community engagement and workforce analysis, using labor market platforms to align academic pathways with high‑demand career fields. It also involves conducting career planning, analyzing industry projections, and contributing to institutional reports on student career outcomes.

Beyond advising, the Advisor plays a key role in college outreach, enrollment events, and institutional committees, ensuring compliance with regulatory standards and staying current with best practices in enrollment management and student success.

• Bachelor’s degree from a regionally accredited college or university.
• Four years of experience in academic advising, admissions, records, financial aid, counseling, teaching, managing a caseload, early alert systems, or related fields.
• Preferred:
  Community college experience and knowledge of Banner and Banner Document Management System.

Student Success, Academic Advising, Support, and Problem Solving (35%)

• Provide advising support and guidance throughout the registration process.
• Facilitate registration and provide additional academic advising.
• Manage a broad caseload of students, offering in‑depth advising and career counseling.
• Guide students through advising and registration using tools such as Degree Works, Schedule Planner, and Cougar Net.
• Lead and facilitate workshops, virtual information sessions, and community outreach initiatives.
• Resolve complex student challenges, including financial, academic, and personal obstacles.
• Develop and implement targeted intervention strategies for academically at‑risk students.
• Troubleshoot and resolve student issues related to enrollment, financial aid, academic records, and course prerequisites.
• Apply problem‑solving skills to navigate interconnected systems and ensure policy compliance.
• Organize and participate in key enrollment‑related events.

Financial Aid Counseling and Compliance (25%)

• Serve as the primary financial aid advisor for the caseload.
• Assist…