WFO Zone Team Leader

Join to apply for the Zone Team Leader role at Ollie's Bargain Outlet, Inc.

Join our team and live the Ollie-tude! (
Ollie’s Core Values
)

• BE A TEAM PLAYER – Associates are expected to be supportive and work together.
• BE CARING – Treat others with courtesy, dignity, and respect.
• BE VALUE OBSESSED – Live the “good stuff cheap” mindset.
• BE COMMITTED – Operate with grit, passion, tenacity, and action.
• BE GROWING – Get better every day.
• BE REAL – Be honest, transparent, genuine, trustworthy, and sincere.

• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401K with generous company match and immediate vesting.
• Strong career growth and talent development culture.
• 20% associate discount on all Ollie's purchases.
• Vast array of voluntary benefits.

The Zone Team Leader (ZTL) is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The ZTL oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising and customer service oversight.

• Successfully execute established procedures for the assigned store zone, including merchandising (power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery).
• Ensure store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations.
• Oversee the Door to Floor process to ensure merchandise is planned for, received properly, and the sales floor is stocked in a timely manner.
• Hold supervisory responsibility for associates operating within the assigned zone.
• Ensure all associates receive daily tasks and remain productive.
• Maintain customer service standards that meet company expectations.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor.
• Communicate company directives and programs to store associates, ensuring follow‑up items are completed accurately and timely.
• Perform all functions to open and close the store when needed.
• Complete any additional responsibilities and/or duties as assigned.

• High School diploma or equivalent (required).
• Minimum of two years’ retail experience in a supervisory role within a mid‑size to large retail or service‑oriented business.
• Ability to work on site/in person evenings, weekends, and holidays on a regular basis.
• Ability to read, write and speak English.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities, working within strict time frames and deadlines.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.

• Lift and carry up to 50 pounds.
• Push and pull up to 35 pounds.
• Stand for extended periods.
• Bend and twist frequently.
• Grip, reach, and pinch with arms and hands frequently.
• Squat, kneel, balance, and climb occasionally.
• Work in a constant state of alertness and safe manner.
• Operate a motor vehicle and have a valid state‑issued license.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.