Customer Service Rep

Copart is seeking a Customer Service Representative (CSR) to provide exceptional customer service to internal and external customers. The CSR will understand Copart practices and offer solutions that facilitate a high-quality customer service experience. The primary function is to obtain the release of vehicles located at body shops and other locations, including residences, with additional office support as needed. The CSR is often the first interaction customers have with Copart and should understand client needs and offer solutions.

The position may expand to include chat and email customer support. The CSR will answer and place calls in a professional manner. Performance is measured on call quality, knowledge, professionalism, and timely follow-up. Focus on call resolution and using company resources to meet customer needs. Other duties as assigned.

• Provide exceptional customer service to internal and external customers.
• Assist with vehicle release processes for vehicles located at body shops, residences, and other locations.
• Respond to inquiries via phone, chat, and email (where applicable) in a professional and timely manner.
• Accurately gather information and use company resources to meet customer needs and achieve call resolution.
• Maintain professionalism and high-quality service; follow up as needed.
• Perform other office support duties as assigned.

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal communication skills
• Proficiency with office equipment
• Attention to detail
• Problem solving ability
• Computer proficiency - MS Office
• Typing speed 45 WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

$18.00 - $20.29 per hour

• Medical/Dental/Vision
• 401k with company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick leave
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Along with many other employee benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

• E-Verify Participation
• Right to Work

Location:

Clewiston, FL

• Entry level

• Full-time

• Other

• Motor Vehicle Manufacturing