Sugar Express -Board Coordinator

The primary role of the Onboard Coordinator is to serve as the operational lead for the excursion train's guest-facing team. This position directly oversees the Excursion Train Car Hosts, ensuring flawless execution of passenger hospitality, safety protocols, guided narration, and housekeeping duties. The On-Board Coordinator bridges the gap between onboard service personnel and the train's operations crew (Conductor and Engineers) to maintain a seamless, high-quality, and secure experience for all passengers.

• Manage and mentor Car Hosts during scheduled excursions, assigning staff to designated passenger cars based on operational needs.
• Conduct pre-trip briefings with Car Hosts to communicate schedule updates, special passenger needs, safety reminders, and service goals.
• Monitor performance to ensure Car Hosts provide exceptional hospitality, adhere to uniform standards, and maintain positive, enthusiastic interactions with passengers.
• Provide real-time coaching and address onboard personnel issues professionally and decisively.
• Enforce all railroad safety regulations and company policies, ensuring Car Hosts strictly follow onboard safety rules.
• Serve as the primary incident commander during onboard emergencies, coordinating first aid, CPR, or medical response when a passenger or crew member becomes ill or injured.
• Oversee onboard system checks to verify that windows, doors, climate controls, and safety equipment function correctly before departure and throughout each excursion.
• Inspect passenger cars before, during, and after excursions to ensure a clean, orderly, and sanitary environment.
• Oversee maintenance tasks performed by Car Hosts, ensuring restrooms are serviced, trash is managed, and spills or window smudges are promptly cleaned.
• Assist with Car Host duties, including boarding, seating, cleaning, and public-address announcements, during peak periods or staffing shortages.

• Must be at least 18 years old.
• High school diploma or GED preferred.
• Excellent customer service, verbal communication, and written communication skills.
• Ability to read, speak, and write English and deliver clear public-address announcements.
• Strong leadership, coaching, conflict-resolution, and problem-solving abilities.
• Excellent organizational, time-management, and multitasking skills.
• Ability to make quick, sound decisions in a fast-paced passenger environment with limited space.
• Ability to maintain accurate job-related documentation and post-trip operational logs.
• Ability to follow instructions, safety requirements, housekeeping procedures, and company protocols.
• Sound judgment regarding passenger needs, crew coordination, train operations, and safety.
• Ability to respond safely and professionally to unexpected conditions and onboard emergencies.
• Ability to work independently and collaboratively with Car Hosts and the train operations crew.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Ability to stand and walk for extended periods and work safely around railroad equipment.
• Ability to maintain professionalism in adverse weather, loud noise, dust, dirt, grease, and situations involving passenger illness.
• Working knowledge of railroad operations, passenger equipment, and rolling stock preferred.

The work environment characteristics and physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee will be required to stand for extended time period
• Working conditions may be rainy, hot, cold, humid, dusty, foggy etc. depending on the weather
• The noise level in the work environment is usually moderate to loud
• Duties of this job are occasionally performed in the locomotive, and various passenger cars. Will be required to also work inside the locomotive shop
• Employees may be required to drive a vehicle for extended time periods

• While performing the duties of this job, the employee is regularly required to sit for extended periods
• The employee is frequently required to stand, walk, use hands to handle and/or move various objects, tools and/or controls, reach with hands and arms, climb or balance, talk, hear, and see
• Stand for long periods of time
• Specific vision abilities required by…