Customer Support Representative; In-Person

Customer Support Representative (In-Person)

Location:

Sanford, NC or Clifton, NJ (commuting required).

• Networking with the various departments at our client sites, in order to promote the concept of our customer-driven, service-oriented approach of doing business.
• Becoming the conduit of communication between us and a client, ensuring that our technical, quality and operations teams address every client need competently and timely.
• Handling all of the transactional aspects of each client relationship, including normal incoming orders as well as emergencies such as new product launches.
• Working closely with the sales team to coordinate our business development efforts by alerting sales representatives about business opportunities as well as potential pitfalls in our transactions.
• Monitoring incoming business volume to ensure that we continuously meet volume expectations.
• Ensuring that our operations, quality and technical teams have the proper specifications to produce every client order.
• The bilingual customer service representative position is responsible for providing customer service assistance to English- and Spanish-speaking customers. This position reports to the customer service manager.

• Position is located in Sanford, NC and Clifton, NJ; all candidates must be within commuting distance of either location.
• Some travel time required, both local and air travel.
• Candidates must possess excellent interpersonal, communication and presentation skills and must be proficient in the use of the Microsoft Office suite (Outlook, Word, Excel, PowerPoint). Familiarity with Salesforce is a plus.
• Customer support experience in business-to-business settings and a college degree is strongly preferred.
• Bilingual – Spanish and English.

Entry level

Full-time

Other

Pharmaceutical Manufacturing