Front Desk Associate

Description

This position is covered under a union agreement.

Join our dynamic hospitality team as a Front Desk Associate at our La Quinta in Clifton, NJ, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to be the first point of contact for visitors and to contribute to the smooth operation of our hotel.

• Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner
• Manage reservations, cancellations, and modifications using the hotel management system
• Provide guests with information about hotel amenities, local attractions, and services
• Handle guest inquiries, requests, and complaints professionally and promptly
• Maintain accurate records of guest transactions and billing
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Ensure the front desk area is tidy, organized, and well-stocked with necessary supplies

• High school diploma or equivalent; additional hospitality or customer service training is a plus
• Proven experience in front desk, customer service, or hospitality roles preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with hotel management software and basic computer skills
• Ability to remain calm and professional in high-pressure situations
• Flexibility to work various shifts, including evenings, weekends, and holidays

We foster a welcoming and inclusive work environment where growth and development are encouraged. Join us to be part of a team dedicated to delivering exceptional guest experiences and creating memorable stays.