Technical Writer

Technical Writer – Valley Bank

Location:

New York, NY

Salary: $–$

• Create and/or update standards documentation, diagrams, standard operating procedures, and policies pertaining to various operations throughout the organization.
• Work with documentation owners to collect and standardize relevant technical and operational knowledge. Create, maintain and communicate documentation templates.
• Identify, document, elevate and resolve questions and issues that arise during the review process.
• Ensure technical and procedural accuracy and traceability of all submitted documentation through validity testing.
• Review site policies, operating procedures, work instructions and forms for format consistency.
• Maintain and revise technical documentation and procedures as needed to reflect current processes and changes as needed. Keep track of controlled documents.
• Provide colleagues with direction and training on document control policies and procedures.

• Technical Writing, Writing Procedures – Documentation, and Document Preparation.
• Excellent interpersonal, organizational and communication skills (written and verbal).
• Proficiency with Microsoft Office tools, including Word, Excel, Outlook, Project, and Visio.
• Ability to translate technical functions and features into process‑driven, user‑friendly materials.
• Ability to multi‑task in a fast‑paced environment.
• Ability to manage time effectively and meet tight deadlines.
• Possess knowledge of commonly used concepts, practices and procedures within banking.

• High School diploma or GED and minimum of 5 years’ experience in technical writing and documentation.
• Experience pertaining to all aspects of banking and finance.
• Bachelor's degree is preferred.

Mid‑Senior level

Full‑time

Marketing, Public Relations, and Writing/Editing

Banking