Product Support Engineer

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You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at  .

Veeco is seeking a Product Support Engineer, Ion Beam New Product Introduction, to support new product development and new product introduction launches from a Service readiness perspective. This role will focus on Veeco’s Ion Beam Systems and Sources portfolio, including ion beam deposition, ion beam sputtering, etch, and source technologies used in advanced thin-film, data storage, MEMS, optical coating, and other precision manufacturing applications.

The Product Support Engineer will serve as a key technical liaison between the factory, field service organization, and customers during Ion Beam product development, launch preparation, installation, and early field adoption. This position is responsible for helping translate Ion Beam system and source knowledge from design, development, and manufacturing into practical service execution, including technical documentation, training, launch deliverables, field support readiness, and escalation resolution.

• Support new product development and new product introduction activities by representing Service requirements throughout the product lifecycle.
• Work with cross-functional project teams to introduce new products, technologies, and service solutions.
• Develop working expertise in Veeco Ion Beam Systems and Sources, including deposition, sputtering, etch, ion source operation, vacuum-based process environments, and related subsystem interactions.
• Contribute to product design-for-service reviews to help ensure new systems are installable, maintainable, supportable, and ready for field deployment.
• Own, coordinate, or support Service Product Life Cycle deliverables required for product launch readiness.
• Verify that Service-related NPI deliverables are completed prior to launch, including documentation, training, procedures, service plans, installation readiness, and field support requirements.
• Transfer knowledge from Engineering, Manufacturing, and Development teams to Technical Support, Field Service, Training, Documentation, and customer-facing service teams.
• Develop product and application expertise at the Ion Beam system, subsystem, source, and component level.
• Develop, review, and improve technical documentation, service procedures, training material, and field support content.
• Deliver or support technical training for Field Service Engineers, Technical Support teams, customers, and other service personnel.
• Support system installations, field readiness activities, service escalations, and other customer-facing technical support efforts.
• Provide on-the-job training and launch support to Field Service Engineers during installations, upgrades, troubleshooting, and early product…