Sr. ServiceNow Presales Technical Lead

## Sr. Service Now Presales Technical Lead Apply:
Fully Remote:
NJ, USA:
Full time:
Posted Today:
R-68860
** Who We Are
** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
** The Role
** Kyndryl Consult is the fastest-growing business within our organization, partnering with enterprises worldwide to modernize their mission-critical technology and accelerate digital transformation. Our consultants work at the forefront of innovation, helping clients across industries—from healthcare to financial services and manufacturing—turn ambitious technology strategies into real business outcomes. As an integral part of the Kyndryl Consultant Profession, you will collaborate with top architects, engineers, and industry leaders with dedicated investment in your career growth and continuous learning.

As a Senior Service Now Presales Technical Lead, you will serve as the chief technical authority and trusted advisor for our most strategic client pursuits. You will guide senior client stakeholders through complex transformation journeys, translating intricate business challenges into elegant, scalable Service Now architecture. By connecting business objectives directly to technical execution, you will shape enterprise roadmaps and showcase how modern platform solutions unlock operational excellence and sustainable growth.

You will operate primarily in a high-impact, pre-deal and presales environment, leading the technical solutioning phase from initial discovery through proposal development and transition to delivery. Working closely with executive stakeholders, sales leaders, and multidisciplinary delivery teams, you will craft customized architectural visions, lead compelling technical workshops, and ensure every proposed solution aligns with client timelines, budgets, and long-term modernization goals.###

** What you will do ;*
* ** Technical Solutioning and Architecture
*** Architect comprehensive, end-to-end Service Now solutions that align client business goals with robust, future-proof architectures.
* Conduct detailed technical needs assessments and translate complex functional and nonfunctional requirements into clear technical specifications.
* Develop precise use cases, process flows, and architectural blueprints using modern business analysis practices.
* Evaluate complementary and competitive technologies to recommend balanced, cost-effective platform configurations tailored to each client.
** Client Advisory and Presales Leadership
*** Serve as a trusted advisor to enterprise clients, helping executive leaders prioritize short-term and long-term modernization initiatives
* Lead strategic presales discussions, technical presentations, and interactive solution demonstrations for prospective and existing clients.
* Partner closely with business development teams to craft technical proposals, solution architectures, and roadmaps that win competitive pursuits.
* Guide clients through complex decision-making processes by articulating the tangible business value and return on investment of Service Now.
** Cross-Functional Collaboration and Delivery Alignment
*** Collaborate closely with Service Now architects, developers, and project managers to ensure a seamless transition from presales design to project delivery.
* Partner with alliance partners, software vendors, and technical subject matter experts to integrate specialized offerings into cohesive client solutions.
* Maintain alignment across delivery teams to safeguard client…