Technology Operations Specialist- East Coast

• Solution Knowledge & Awareness:
  Establishes and maintains a thorough knowledge of the client's networking environment, maintaining up-to-date knowledge and documentation of all solutions deployed within the client's environment.
• Service Delivery:
  Delivers application administration services for fleet management, output management and scanning software solutions in alignment with contractual commitments, executing technical service delivery tasks such as solution testing, setup, configuration, documentation, training, and troubleshooting.
• Customer Relationship Management:
  Maintains effective relationships with client IT administrators and personnel, addressing their needs and resolving issues promptly, escalating as appropriate for broader team support.
• Value Realization:
  Supports client achievement of measurable business outcomes by ensuring full product and technical services adoption.
• Risk Management:
  
  Supports the identification and mitigation of risks associated with customer feedback, technology solution performance, and customer network environment challenges.
• Training:
  Develops and delivers technical material for customer IT resources or end users.

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated rate for this role: $54,460-$74,770 year

• Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
• Customer Success experience preferred.
• Requires up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary).
• Requires strong interpersonal and communications skills, and public speaking skills.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
• Certification requirements upon hiring or within first 6 months:
  CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.

About our Company
- Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at  and connect with us on Linked In at

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

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All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United…